Job Description
Description of scope /n The Operational Change Analysis service is responsible for supporting the ongoing maintenance, remediation, and improvement of organisational, organisational authority, and user data within the eBusiness platform. /n Working under the direction of the eBusiness Support Team, the services lead day-to-day data remediation activities, engaging with internal business units, external agencies, and support teams to ensure organisational and user information remains accurate, current, and fit for operational use. /n The services serve as a key coordination point across stakeholders, driving the completion of remediation activities, resolving data quality issues, and supporting business readiness initiatives across the department. /n Relevant information about goods/services required /n Successful supplier will provide L2 Support services for supporting the ongoing maintenance, remediation, and improvement of organisational, organisational authority, and user data within the eBusiness platform. /n /n Requirements are further refined below under Key Deliverables. /n 2.2. Key Deliverables /n The engagement includes, but is not limited to, the following key deliverables. /n Note: Dates detailed in the deliverable schedule are subject to change upon written agreement from the department's Program Management.



/n Deliverable /n Timing /n Incident Reports /n Comprehensive documentation detailing unplanned events or disruptions that impact operations or system performance. /n Depending on severity, incident reports are to be prepared and submitted within 1–3 business days of incident resolution, with high-impact incidents reported within 24 hours. /n Status Reports /n Support Level Status Reports include details such as incident volumes, resolution times, and SLA performance. /n Support Level Status Reports are to be prepared and submitted weekly or monthly, depending on Department requirements. /n Procedure Documentation /n Structured records that detail step-by-step instructions for performing operational, technical, or administrative tasks. This document supports training, audits, and process standardisation. /n Procedure Documentation to be created and updated prior to the implementation of a new process or procedure and reviewed annually or after any significant process change. /n Technical Specifications /n Define the technical requirements, design, and architecture for systems or applications. /n Technical Specifications to be created before the implementation of recent systems or support processes and reviewed and updated whenever there are significant changes to the system. /n

📌 Support services (Melbourne)
🏢 Wipro APAC
📍 Melbourne