What we do

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.

As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply.

Your passion and potential matter.

Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What we offer

- Competitive package – 35-hour work week with competitive and above Award pay
- NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
- High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
- Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP)



for you and your family
- Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
- Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport

About the role and about you As the Income Management Administrative Officer, you will provide essential administrative support across SGCH's income management functions, helping ensure rent reviews, income assessments and income recovery activities are delivered accurately, efficiently and in line with policy. Reporting to the Income Manager, you will work closely with customers and internal stakeholders to maintain data integrity, support service delivery and contribute to positive tenancy outcomes.

To succeed in this role, you will have strong administrative and organisational skills, excellent attention to detail and a customer-focused approach. You will be confident managing high volumes of information, maintaining accurate records and providing responsive support while embodying SGCH's values of We Care, We Connect and We Create.

This is a permanent role, requires travel to all SGCH office locations and portfolios as required.

Duties

- Provide administrative support across rent assessment and income recovery activities.
- Maintain accurate customer, tenancy and income information across systems and records.
- Prepare correspondence, documentation and reports to support income management processes.




- Respond to customer and stakeholder enquiries, providing timely and professional assistance.
- Monitor workflows, track outstanding actions and support compliance with service standards.
- Contribute to continuous improvement initiatives that enhance customer and operational outcomes.

How to apply If this sounds like you, please click ‘Apply’, upload your CV and answer the application questions by9am Friday 30 October 2026.

The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment.

Please note we may establish a Talent Pool from this process.

If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to [email protected]

Essential Criteria:

- Demonstrated experience providing high-volume administrative or business support, including accurate data entry, document preparation, record keeping and workflow coordination.
- Strong organisational and time management skills, with the ability to prioritise routine work, follow established procedures and meet service timeframes with limited day-to-day supervision.
- Transparent written and verbal communication skills, with demonstrated experience providing respectful customer service to people from diverse backgrounds and responding appropriately to routine enquiries.
- Proficiency in Microsoft Office applications and electronic record or customer management systems, supported by sound numeracy, attention to detail and a commitment to privacy and confidentiality.

📌 Income Management Administrative Officer (Sydney)
🏢 St George Community Housing
📍 Sydney