L2 Desktop Support Engineer (Retail)

6 month contract

Melbourne

$400 - $450 p/d

About the opportunity:

We’re partnering with a well known Australian retail businesses, looking for an experienced L2 Support Engineer to join their Technology Operations team on an initial 6 month contract. You’ll be the go to escalation point for complex end user, retail and network issues across corporate offices, stores and distribution centres. This is a hands on role for someone who wants to fix problems properly, not just close tickets.

What you’ll be doing:

- Providing advanced L2 support across offices, stores and DCs, remotely and onsite
- Resolving complex incidents across Windows 11, Microsoft 365, laptops, desktops, mobile devices, printers and peripherals
- Administering Intune managed devices, supporting Autopilot provisioning, enrolment, app deployment and compliance
- Managing Active Directory and Entra ID users, groups, access and device registration
- Supporting POS systems, EFTPOS terminals, handheld scanners, receipt and label printers and other store technology
- Troubleshooting LAN, WAN, WiFi, VPN, DNS, DHCP and ISP connectivity, and working with telcos to resolve outages
- Owning incidents through to resolution, performing root cause analysis and driving permanent fixes
- Supporting store openings, refurbishments, relocations, endpoint refreshes and peak trading readiness
- Managing vendor escalations, warranty claims,



asset records and device lifecycle
- Writing knowledge articles and coaching Service Desk Analysts to lift first contact resolution

What we need to see:

- 3+ years in Desktop Support, End User Computing or a similar L2 role across multiple sites
- Strong hands on experience with Windows 11, Microsoft 365, Active Directory and Entra ID
- Intune and Autopilot experience
- Solid L2 networking troubleshooting across LAN, WiFi, VPN, DNS and DHCP
- Experience working within an ITSM platform such as ServiceNow, following ITIL practices
- A structured approach to troubleshooting and root cause analysis
- Experience managing hardware lifecycle, vendors and warranty processes
- Transparent communication skills with both technical and non technical users
- Comfortable travelling between sites, lifting equipment and occasional after hours work

Bonus points:

- Retail technology experience, including POS, Zebra handhelds and EFTPOS terminals
- AP21 or similar retail ERP and POS platforms
- Cisco or Meraki networking
- Experience coordinating ISP installs and managing telco providers
- Microsoft Defender for Endpoint exposure
- Exposure to warehouse or distribution technology
- PowerShell scripting or automation
- ITIL 4 Foundation or Microsoft endpoint certifications
- Store rollout, endpoint refresh or office relocation project experience

📌 Information Technology Support Engineer (Melbourne)
🏢 CircuIT Recruitment Group
📍 Melbourne