About the role

We are seeking a capable and service-focused full time IT Technician to provide practical technical support across IBMA's computers, peripherals, approved applications, user accounts, network connections and web-based services. The successful applicant will assist staff and students by diagnosing faults, preparing and maintaining equipment, resolving routine technology issues and escalating higher-risk matters through the appropriate channels. This is a hands-on support position suited to a technician who can work methodically, communicate clearly with users and maintain accurate technical and asset records in a regulated education environment.

Key responsibilities

- Receive, assess and record technology support requests from staff and students, gather relevant information and provide progress updates through to resolution.

- Diagnose and resolve faults affecting desktops, laptops, monitors, printers, scanners, projectors, audio-visual equipment, peripherals, approved software, accounts and connectivity.

- Determine whether reported issues arise from hardware, software, configuration, network access or user practice, and apply the appropriate remedy or escalation pathway.

- Prepare and deploy computers and other devices by installing approved software, applying standard configurations, connecting peripherals and completing functional and security checks.

- Install authorised applications, updates, drivers and utilities in accordance with licensing requirements, change controls and IBMA procedures.

- Perform routine maintenance, including device health checks, patch verification, storage clean-up, peripheral testing and confirmation of endpoint-protection status.

- Repair, replace or coordinate the replacement of faulty components and peripheral equipment within delegated authority,



warranty conditions and approved arrangements.

- Assist with the rollout, relocation and retirement of computers, printers, network-connected devices and classroom technology, including secure handling of stored information.

- Support wired and wireless connectivity by checking cabling, device connections, access points and basic network settings, and refer infrastructure faults when specialist assistance is required.

- Create, amend, suspend or remove user access only when properly authorised and in accordance with approved identity, password, multifactor authentication and least-privilege controls.

About you

- Sound practical knowledge of computer hardware, operating systems, common business applications, peripherals and basic network connectivity.

- A methodical troubleshooting approach, with the ability to test likely causes and document solutions clearly.

- A strong customer-service mindset and the patience to assist users with different levels of technical confidence.

- Ability to explain technical steps in straightforward language without unnecessary jargon.

- Working knowledge of user access, endpoint security, software updates, malware awareness, backup concepts and safe information handling.

- Ability to install, configure and test approved equipment and software while following documented procedures and change controls.

- Good judgement and time management when prioritising incidents,



service requests, planned maintenance and classroom support requirements.

- Accurate recordkeeping and close attention to device details, licences, warranties, support notes and follow-up actions.

- Professional integrity, discretion and reliability when handling confidential information, devices and privileged access.

- A collaborative, adaptable and learning-focused approach to technical support and continuous improvement.

Qualifications and experience required

- A master’s degree or higher qualification in information technology, computer science, information systems, cyber security, telecommunications or a related discipline is preferred.

- Must have at least one year on the job experience, demonstrating carriage of responsibility for an organisation’s technology planning, infrastructure, systems, service operations and security arrangements.

- Practical knowledge of privacy, cyber security, recordkeeping, software licensing, risk management, quality assurance and workplace health and safety obligations.

- Experience in a VET, CRICOS, education or other regulated service environment will be highly regarded.

- Current professional certifications in areas such as IT service management, project delivery, cloud platforms, networking or cyber security are desirable.

About us

Institute of Business and Management (IBMA) is a private RTO committed to providing quality educational programs for students to achieve both educational and personal goals as well as embracing lifelong learning. The IBMA fosters a personalised environment, allowing students to develop skills and values to enable them to participate effectively in their chosen career field and the wider community.

📌 IT Technician (Haymarket)
🏢 Australian Institute of Business and Management
📍 Haymarket