Job Description
Copilot said: Support Aboriginal Communities through Customer Service in a busy WA State Government/n Your new company /n A WA Government department is seeking customer-focused administration professionals to join a busy team supporting the processing of applications and enquiries. This is a rewarding opportunity to contribute to a service that supports Aboriginal communities across Western Australia, while working in a collaborative and supportive environment. Your new role /n
• Receive and process applications submitted via email and post
• Review documentation for completeness and accuracy /n
• Scan, file and maintain application records /n
• Enter and verify information within Microsoft Dynamics CRM /n
• Respond to telephone and email enquiries from applicants /n
• Record interactions and case notes within the CRM system /n
• Provide guidance and advice to applicants in line with established processes /n
• Escalate complex matters where required /n
• Deliver high-quality customer service while handling sensitive and confidential information
What you'll need
to succeed /n
• Robust customer service experience, ideally within a call centre, community services or public-facing environment
• Excellent verbal and written communication skills /n
• A positive,
friendly and professional approach to customer interactions /n
• Ability to build rapport with a diverse range of stakeholders /n
• Experience dealing with sensitive, complex or challenging enquiries with empathy and professionalism /n
• High attention to detail and strong data entry skills /n
• Ability to learn new systems and processes quickly /n
• Sound judgement and problem-solving capabilities /n
• Experience using Microsoft Dynamics CRM will be highly regarded /n
• Experience working with elderly people, Aboriginal communities or vulnerable clients will be highly desirable What you'll get in return /n
• Opportunity to work within a respected WA Government department
• Meaningful work supporting Aboriginal communities across WA /n
• Supportive and collaborative team environment /n
• Valuable government experience /n
• Competitive hourly rate What you need to do now /n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. /n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. /n #3024463