Job Description
/n Key details /n Collingwood, Melbourne /n $80k – $90k + Super ($89,600 – $100,800 inclusive package) /n Hybrid work /n Inclusive leave & wellbeing advantages /n /n If you love a clear brief, a well-run budget and the moment a client says “that’s exactly what we needed”, then this one’s for you. /n /n Heads & Tales is looking for an Account Manager to join our Melbourne team. You’ll look after a small portfolio of B2B and B2C brands, working with clients and our content, design and production teams to get great work made: on brand, on budget and on time. We’re a creative content agency and we’ve been smart storytellers for over 25 years, because we believe the craft of storytelling can change the world for the better. /n /n This is a hands-on, client-facing role. You’ll turn client needs into clear briefs, keep the work and the numbers on track, and report to our Client Partnership Director, with room to grow into a Senior Account Manager remit. /n /n The role /n Here’s a bit of a snapshot of what’s involved in the role: /n /n
- Look after your clients – be the day-to-day contact for your brands, building trusted relationships and a real understanding of their business and audiences /n
- Write briefs people want to work from – agree objectives, budgets and timelines before work starts, then brief our editorial, design, digital, social and production teams clearly /n
- Keep the work moving – run WIPs, status reports, timelines, approvals and contact reports so there are no surprises for anyone /n
- Look after quality – check work before it reaches the client so it answers the brief and meets brand, legal and accessibility requirements /n
- Manage the numbers – look after estimates, budgets, forecasts and monthly invoicing in Productive and ProSpend, and flag scope creep early /n




- Show how the work landed – help pull together client reporting so clients see what their content achieved and where it could go next /n
- Spot room to grow – bring account growth ideas to the Client Partnership Director and help with research and costings for proposals and pitches /n
- Collaborate across the network – work alongside strategists, editors, designers and our in-house production studio Sherpa, plus sister agencies Reload Media, Keep Left and Tide when a project calls for it /n
- Use AI as a tool, never the author – bring AI into research, meeting notes and project admin so you have more headspace for clients, while the judgement and the final call stay with you /n /n Who we think would be a good fit /n We think the person who would thrive in this role is someone with: /n /n
- Around 2 – 4 years of hands-on account or client management experience, ideally in a content, creative or integrated agency (publishing, PR and brand-side routes are just as welcome) /n
- An eye for detail and real satisfaction in a project that lands on time, on budget and better than expected /n
- A way with people that builds trust: you listen, follow through and tell clients the truth early /n
- Comfort with estimates, budgets and forecasts, and curiosity about how an agency makes money /n
- A point of view on great content, and an instinct for what people actually choose to engage with /n




- A proactive approach to managing multiple projects and deadlines in a busy, fast-moving environment /n
- A curious, responsible approach to AI – you’re keen to use it to work smarter and think wider, and you know the original idea, the fact-check and the final call are human /n
- Familiarity with Productive, ProSpend or a similar agency workflow and finance tool will be a bonus /n /n What Heads & Tales can offer you /n /n
- Smart storytellers for over 25 years – we’re a creative content agency that believes the craft of storytelling can change the world for the better, and we make work that resonates rather than fills space. /n
- Real range in your work – from strategy and insights to digital content hubs, social, video, podcasts, custom magazines and high-end custom books. Custom magazines are in our DNA, but we’re just as at home in an always-on digital world. /n
- Award-winning work – our Zoos Victoria publications were named Mumbrella Custom Publication of the Year 2024, and our Mercedes-Benz work was shortlisted at the 2023 Content Marketing Awards. /n
- Long-term partnerships with some of Australia’s most respected brands – like Mercedes-Benz (for over 20 years), Zoos Victoria, HCF, ANZIIF and zazen Water. We become part of their team, which is when the best stories happen. /n
- Proudly independent, and part of the Hardie Grant Media network – collaborate with our in-house video and photography studio Sherpa and sister agencies Reload Media (digital marketing), Keep Left (PR & corporate comms) and Tide (PR & influencer marketing). /n
- We know our people are the “Heads” behind every tale – so we keep our salary review methodology clear and transparent, and we work hard to solve the everyday challeng

📌 Account Manager (Melbourne)
🏢 Hardie Grant
📍 Melbourne