IT Senior Platform Engineer position available in all states NSW, Qld, Vic, & WA At NEPEAN™ we are proud to be Australia’s leading privately owned engineering, mining services and industrial manufacturing organisation. We have unique capabilities to deliver high value, creative and sustainable solutions for the world’s leading mining, construction, and transport companies. Over the last 40 years, hard work, technical credibility, and a willingness to tackle very difficult projects have earned NEPEAN an enviable reputation. Today our organisation employs over 1400 people across six continents and distributes products to more than 65 countries. We service our customers through multiple businesses in our portfolio: NEPEAN Building and Infrastructure (Galserv, Galintel, Weldlok), NEPEAN Engineering and Innovation, NEPEAN Power, Mining (NEPEAN Longwall), PROK, NEPEAN Conveyors, NEPEAN Transport, Gurtec, Roxon, and NEPEAN Belting Mackay. We are currently offering a fantastic opportunity for IT Senior Platform Engineer – Microsoft Environment (Global Operations) based in our NSW Office. THE ROLE As an IT platform Engineer, you will provide Level 1 and Level 2 support in a Microsoft-centric enterprise environment while also supporting and maintaining the organisation’s Microsoft Dynamics 365 (D365) platform. You will act as a key point of contact for end users, taking ownership of incidents and service requests from initial triage through to resolution. In addition to end-user support, you will play an active role in D365 administration, security configuration, user role management, and ongoing platform Maintenance. Working within Freshservice (ITSM) and leveraging NinjaOne (RMM), you will support Windows endpoints, Microsoft 365 services, Active Directory/Entra ID, Microsoft Defender security tooling,



and Dynamics 365 environments. You will contribute to continuous improvement, automation, and operational standardisation across our global IT and business systems landscape. This role is ideal for a technically capable and customer-focused professional who enjoys solving problems, improving systems, and supporting business-critical platforms in a global support model.

KEY RESPONSIBILITIES
Service Desk & End User Support Provide remote support for users across Europe and the Americas. Act as primary point of contact for incidents and service requests logged in Freshservice. Deliver troubleshooting and resolution for: Windows 10/11 environments Microsoft 365 (Exchange Online, Outlook, Teams, SharePoint, OneDrive) Office applications and collaboration tools VPN and basic network connectivity issues Dynamics 365 user access and functional issues Ensure tickets are categorised, prioritised, and resolved within agreed SLAs. Dynamics 365 Administration & Platform Support Administer and support Microsoft Dynamics 365 environments. Manage D365 security roles, user access, and permission structures. Configure and maintain: Security roles and access profiles Business units and role-based access controls Environment-level security settings Support user onboarding/offboarding within D365. Troubleshoot D365 functional and access-related issues. Assist with testing, validation, and deployment of D365 updates and changes.



Maintain environment health, performance monitoring, and basic configuration management. Coordinate with application owners, vendors, and stakeholders for enhancements and issue resolution. Ensure governance and compliance standards are maintained across D365 environments. Identity & Access Management Administer Active Directory and Entra ID (Azure AD). Manage user lifecycle processes (onboarding, offboarding, access changes). Configure and support: Group memberships Licensing MFA and Conditional Access Mailbox management Align identity controls with D365 security and access models. Endpoint & RMM Administration Monitor and manage endpoints using NinjaOne RMM. Perform patch management, remote remediation, and system monitoring. Investigate recurring endpoint issues and implement long-term fixes. Ensure endpoint compliance with security and configuration standards. Security & Microsoft Defender Monitor and respond to Microsoft Defender alerts (Endpoint and M365). Support security best practices including device hardening and vulnerability remediation. Escalate and coordinate response to suspected security incidents. Support security posture across D365 through proper role design, least-privilege access, and periodic access reviews. Problem Management & Continuous Improvement Perform root cause analysis on recurring incidents (including D365-related issues). Contribute to process improvement and service optimisation initiatives. Develop and maintain knowledge base articles, SOPs, and technical documentation. Identify opportunities for automation within NinjaOne, Microsoft tools, and D365 workflows. Support governance and platform optimisation initiatives within the D365 ecosystem. Collaboration & G

📌 IT Senior Platform Engineer (Regatta Park)
🏢 APPRISE CONSULTING
📍 Regatta Park