We're seeking a Luxury Retail Sales Executive responsible for delivering outstanding customer experience, building the ANTON brand one customer at a time and driving our company goals with your every action, ensuring every interaction reflects ANTON's heritage of excellence.
Key responsibilities
- Achieve high level of personal sales reaching sales targets and GP
- Develop clients through CRM
- Ensure clients are served according to ANTON standards, providing superior customer service
- Exceptional communication at every touch point
- Foster and demonstrate a positive team attitude both within the boutique and across the broader business
- Provide support and assistance to other team members whenever required
- Ownership and contribution to Daily stock counts
- Dealing with client complaints and requests to promote efficiency and client relations
- Be fully informed of policies, procedures, incentive programs and other information necessary to service clients and perform all tasks required
- Work with management to develop the business through feedback, ideas and problem-solving
About you
- 2-4 years experience in luxury retail sales or client services, preferably in luxury retail, jewellery or premium lifestyle brands
- Natural storyteller with exceptional written and verbal communication skills
- Genuine passion for customer service and building relationships with discerning clientele
- Aesthetic sensibility and understanding of luxury brand positioning
- Self-motivated 'go-getter' with ability to work independently and autonomously while collaborating with a small team
- Solution-oriented mindset with a "make it happen" attitude - you see opportunities where others see obstacles and approach challenges with creativity and determination
- Interest in fine jewellery, design and craftsmanship (training provided on diamonds and gemstones)
About us For over 50 years, ANTON Jewellery has been Melbourne's destination for exquisite natural diamond jewellery and bespoke design. We specialise in high jewellery, bridal collections, and custom creations that become treasured heirlooms. Our atelier combines old-world craftsmanship with contemporary design, serving discerning clients who value authenticity, quality, and timeless elegance.
Benefits
- Opportunity to shape the customer experience of an established Melbourne heritage brand
- Work with exquisite jewellery and discerning clientele in a sophisticated environment
- Career development in luxury retail and fine jewellery expertise