Member Success Specialist

Location: Remote Full time Sydney hours

Tuesdays to Saturdays, availability from 10am to 7pm AEST

Remuneration: $65,000 AUD per annum plus superannuation, plus KPI driven bonuses

Do you thrive in a fast-paced, results-driven environment where retention, growth, and impact are everything?

We’re looking for a top-performing Member Success Specialist who knows how to keep members engaged, drive upgrades and referrals, and have the tough conversations that lead to real results.

This isn’t a typical “customer service” role - this is about maximising member success while contributing directly to the company’s revenue growth.

If you’re an A-player who loves versatility, being challenged, staying accountable, and being rewarded for results, this role is for you.

About Us

She Sells is a global leader in training world-class female remote closers, empowering women to achieve financial freedom, confidence, and independence through high-ticket sales. We are passionate about helping women break barriers, rewrite their stories, and step into their full potential - both professionally and personally. Our Member Success Team is central to this mission — ensuring every member feels supported, stays engaged, achieves real results, and graduates successfully with the skills, confidence, and mindset needed to thrive.

What You’ll Do

Your role goes far beyond support. You’ll own the full member success journey:

- Retention First: Proactively manage member relationships to ensure they stay, succeed, and remain engaged throughout the program.




- Have the Hard Conversations: Spot red flags early and step in decisively to re-engage members before they disengage or drop off. (If you are a people-pleaser, this role is not for you.)
- Drive Upgrades & Referrals: Confidently lead conversations around program upgrades, add-ons, and referrals - with a sales-driven approach.
- Keep Members Accountable: Hold members to their commitments, challenge them to push past obstacles, and celebrate their wins.
- Analyse & Act: Track engagement data, identify risks, and implement retention strategies before issues escalate.
- Collaborate on Growth: Work with leadership to refine member success strategies and ensure retention KPIs are met or exceeded.

About You

This isn’t a role for someone who just wants to have “nice conversations”. We want someone who’s driven, strategic, and thrives under pressure - a true A-player. You will:

- Have proven success in customer success, retention, account management, or inside sales.
- Be confident having difficult conversations to re-engage struggling members and prevent churn.
- Be highly skilled at building trust and influence quickly.
- Be results-focused, motivated by metrics and data,



and passionate about growth.
- Be an exceptional communicator with strong emotional intelligence and problem-solving skills.
- Be a proactive self-starter who takes ownership of outcomes and pushes for continuous improvement.

Why You’ll Love This Role

- Remote & Flexible - Work from anywhere as long as you have a strong internet connection and a good laptop/computer set up
- Performance-Based Rewards - Earn bonuses when you deliver on retention, upgrades, and referrals.
- High-Impact Work - Help women transform their lives while driving measurable company growth.
- Fast-Paced Growth Environment - Work alongside high-performers and be part of shaping our Member Success strategy.

Compensation

- Competitive base salary
- Performance bonuses linked to retention and revenue-generating KPIs
- Commission opportunities for successful referrals and upsells

How to Apply

We’re only looking for A-players who are ready to step up, own their results, and make an impact. We have a thorough hiring process to make sure that if you make the team, you’ll never want to leave it. Apply now by emailing [email protected] with ALL of the following:

- Subject line: MST Application - Seek
- A 1-3 min video that clearly introduces yourself and why you are the perfect fit for the role;
- Your most recent and relevant resume outlining any specific achievement; and
- A short cover letter sharing why you’re the driven, results-focused specialist we’ve been looking for.

📌 Member Success Specialist - Fully Remote (Sydney)
🏢 She Sells With Brooke
📍 Sydney