Job Description
/n Are you an organised, customer-focused administrator who thrives in a fast-paced environment? /n /n This is an exciting opportunity to join one of Australia’s leading insurance repair and restoration builders and become part of our Make Safe team. Ambrose Construct Group are seeking a motivated and proactive individual to provide administration and coordination support to our Make Safe Supervisors. /n /n You’ll play an important role in delivering exceptional service to our clients and their customers, coordinating appointments, communicating with trades and helping ensure urgent Make Safe works progress smoothly. /n /n This is a great opportunity for someone with strong administration and customer service skills who enjoys working in a busy, team-focused environment. Previous construction or insurance experience is highly regarded, but not essential. /n /n The role: /n /n
- Schedule and maintain Make Safe trade, customer and estimator appointments. /n
- Triage new Make Secure and specialist report jobs with customers and assist with progressing minor Make Safes when required. /n
- Review and follow up trade reports, ensuring information is accurate before submission to our clients. /n
- Liaise with trades regarding attendance times, appointments, reports and job requirements. /n
- Complete audits on Make Safe jobs and provide timely updates to our clients. /n
- Provide day-to-day administration support to our Make Safe Supervisors and wider team. /n
- Build and maintain positive relationships with clients, customers and contractors throughout the insurance claim process. /n
- Answer incoming calls from clients, customers, contractors and internal staff, providing assistance or directing enquiries to the appropriate Supervisor. /n /n /n Highly desirable characteristics &

skills:
/n /n




- Previous administration experience is essential, with construction, insurance or trade knowledge highly regarded but not essential. /n
- Strong verbal and written communication skills with a professional and caring approach to customer service. /n
- Strong computer skills, including Microsoft Office, with the ability to confidently learn new systems. /n
- Excellent organisation, time management and multitasking skills with strong attention to detail. /n
- Ability to prioritise workloads and manage competing deadlines in a fast-paced environment. /n
- A proactive, can-do attitude and willingness to contribute to a successful, KPI-driven team. /n
- Flexible and adaptable approach, with the ability to embrace changing processes and client requirements. /n
- Commitment to consistently delivering high-quality outcomes and exceptional customer service. /n
- Flexibility to assist outside normal

working hours
, including after-hours phone calls when required. /n /n /n What Ambrose Construct Group offers: /n /n
- Attractive monthly bonus system based on performance. /n
- Exciting growth opportunities opportunities within the role and Ambrose Construct Group. /n
- A supportive, safe and passionate team culture. /n
- Access to our Employee Assistance Program. /n
- $2,000 referral reward for successful candidate referrals. /n
- Comprehensive induction and ongoing professional development. /n
- Modern office facilities and resources. /n
- Staff engagement initiatives, including fortnightly morning tea and monthly BBQs. /n /n /n Ambrose Construct Group is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive work environment. /n /n Please note: Only shortlisted applicants will be contacted. /n /n If you’re organised, proactive and ready to become part of a supportive Make Safe team, apply now /n

📌 EOL Make Safe Coordinator (Sunshine Coast)
🏢 Ambrose Construct Group Pty
📍 Sunshine Coast