The OAIC’s APS3/4 Enquiries Officers Casual Employment Register is designed to capture expressions of interest for the purposes of talent consideration and OAIC workforce management. Applicants may be considered but are not guaranteed for likely casual vacancies into the future. In the event a vacancy is identified, the OAIC reserves the right to contact you to discuss the vacancy further.

We are seeking applications from individuals interested in casual roles within the Enquiries team.

The Enquiries team is part of Intake, Eligibility and Guidance branch which sits with the Information Rights Division. The team is responsible for the OAIC’s interactions with members of the public advising on matters of privacy, FOI and the role of the OAIC.

Enquiries Officers will, with direction:

- Support the operation of the enquiries line by answering calls and responding to written enquiries
- Provide written and verbal advice on privacy and FOI to members of the public
- Manage group mailboxes, including responding to incoming correspondence
- Perform other tasks as directed

Capabilities, Skills & Experience

We are seeking applications from candidates with the following skills and attributes:

- Strong written and verbal communication skills and the ability communicate with influence
- Strong computer literacy and ability to use case management programs
- Knowledge of the Freedom of Information Act 1982 and the Privacy Act 1988 or the ability to quickly acquire this knowledge

The Panel would look favourably on candidates who also have the following:
- Experience in managing high number of calls in call centre environment





- Section 22 of the Public Service Act 1999 requires that APS employees must be Australian citizens
- There are restrictions on employment of people who have, within the previous 12 months, accepted a redundancy benefit from an APS agency or a non-APS Commonwealth employer
- For the duration of your employment with the OAIC you will be required to obtain and maintain an Australian Government security clearance at a minimum Baseline level, and meet required background, identification and character checks
- All duties are to be performed in accordance with the APS Code of Conduct and APS Values and OAIC policies, including Workplace Diversity and Work Health and Safety. Under section 25 of the Public Service Act 1999 the OAIC may re-assign the duties of an employee from time to time

How to apply

1. Please complete the application form found at the end of the job pack located on OAIC's join our team as part of your submission.
2. Please provide a 1 A4 page (maximum) statement of claim (one page pitch), addressing your interest, motivation and fit for the role. Your statement should include the use of practical and skilled examples as relevant to the role and the job specific capabilities, skills and experience outlined above. Please include details about your availability including the days you are available to work.
3. Your application form, CV (maximum 3 pages) and statement of claim should be collated as one document (where possible) and sent in a single email to: [email protected].
4. Please format your email subject title and all documents “First name Last name – OAIC Enquiries Officers-Casual Employment Register-2026-019”.

📌 OAIC Enquiries Officers - Casual Employment Register (Australia)
🏢 Office Of The Australian Information Commissioner
📍 Australia