Elsevier is seeking a Customer Success Manager to drive onboarding, enablement and value realization for Academic & Government clients in Sydney. You will partner with Account Managers and support teams to ensure adoption across portfolio offerings and drive renewal strategy.
The role emphasizes customer engagement, retention, and opportunities to upsell, with training delivery, ROI storytelling, and cross-functional collaboration in a global, matrixed organization.
📌 Global SaaS Customer Success Manager (Sydney)
🏢 Fieldwire
📍 Sydney
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