This role is responsible for leading the operational management, performance, and continuous improvement of enterprise data services and platforms. It ensures the reliability, availability, and efficiency of data systems through robust service management practices, proactive lifecycle oversight, and alignment with enterprise architecture and strategic priorities.

The position provides end-to-end accountability for operational service delivery, including incident, problem, and request management, while acting as the primary point of contact for data service operations. It also oversees the lifecycle of data platforms, driving optimisation, upgrades, and risk remediation to maintain sustainable, high-performing systems.

A key component of the role is leading and developing a team of technical specialists, fostering a high-performance and accountable culture, and ensuring capability to meet evolving operational demands. The role also supports governance, reporting, and stakeholder engagement by providing insight into service performance and ensuring adherence to organisational processes and standards.

Through a focus on continuous improvement and innovation, the position identifies opportunities to enhance operational efficiency, service quality, and platform stability, while maintaining compliance with security, regulatory, and workplace health and safety requirements.

Operational Service Management

- Take accountability for the operational performance, availability, and reliability of enterprise data services, ensuring they meet 24x7 operational requirements.
- Oversee incident, problem, and service request management, ensuring timely resolution and effective prioritisation of work.
- Act as the primary point of contact for operational matters relating to enterprise data services, including data lineage, data quality, reference data, metadata and business-critical data dependencies.




- Manage operational backlogs and ensure alignment to service priorities.

Lifecycle & Platform Management

- Lead the end-to-end lifecycle management of data platforms and services, including:
- Maintenance and optimisation
- Enhancements and upgrades
- Risk remediation and decommissioning
- Ensure data services are aligned to enterprise architecture and target state platforms with a focus on sustainability and reduction of technical debt.
- Ensure production data platforms and pipelines operate reliably with minimal downtime and proactive maintenance planning.

Team Leadership & Capability

- Lead and manage a team of technical specialists, including:
- Performance management, coaching, and mentoring
- Workforce planning and capability uplift
- Foster a high-performing, accountable culture, ensuring issues are identified, managed, and escalated appropriately.
- Ensure the team has the capability to support ongoing operational demand.

Work Planning, Governance & Reporting

- Provide regular status updates and reporting to stakeholders and senior management on service performance and issues.
- Ensure adherence to established delivery, governance, and operational processes.

Continuous Improvement & Innovation

- Identify opportunities to improve operational efficiency, service quality, and platform stability.
- Maintain awareness of industry trends and emerging technologies, identifying opportunities to improve data services capability.
- Drive continuous improvement in operational processes, standards, and documentation.

Compliance, Risk & Safety

- Ensure data services comply with Security, governance, and regulatory requirements
- Complying with all Bureau work, health and safety policies and procedures, and taking reasonable care for your own health and safety and that of employees, contractors and visitors who may be affected by your conduct.

📌 Operational Data Services Manager (Australia)
🏢 Bureau Of Meteorology
📍 Australia