Who are we?

Showtime Event Group is one of Australia’s leading hospitality and event management companies, delivering exceptional experiences across some of Melbourne’s most iconic venues and events.

Driven by a passion for hospitality, innovation, and service excellence, we create memorable experiences for thousands of guests each year. Our team is made up of dedicated professionals who thrive in a fast-paced environment, working collaboratively to plan and deliver events with precision, creativity, and attention to detail.

As we continue to grow, we are seeking an experienced and driven Operations Manager to join our team. This is an exciting opportunity to lead operational excellence, inspire teams, and play a key role in delivering world-class events and hospitality experiences.

As a group we are responsible for exclusive catering in some of Melbourne's most prestigious venues, such as;

Ø Melbourne Townhall

Ø Ripponlea Estate

Ø Sea Life Aquarium

Ø Showtime Events Centre

Ø Aerial

Ø Cargo Hall

Ø Polly woodside

Ø Western Grounds @ Whitten Oval

Ø Abbotsford Convent The Role

As a result of continued growth and the addition of new venues to our portfolio, we are seeking an experienced and driven Operations Manager to lead the successful delivery of events and day-to-day venue operations.

Reporting to the Venue Manager, you will be responsible for leading front-of-house teams, driving operational excellence, and ensuring every event is delivered to the highest standard.



You will play a pivotal role in creating exceptional guest and client experiences while maintaining strong commercial and operational outcomes.

This is a hands-on leadership position within a energetic and rapid-paced hospitality environment, ideally suited to a hospitality professional who thrives under pressure, leads by example, and is passionate about delivering outstanding events and service.

Key Responsibilities:

Operations & Event Delivery

· Lead the operational execution of events, ensuring all client requirements are met

· Implement and maintain effective event, opening, and closing procedures

· Oversee staffing levels, rostering, and recruitment initiatives

Leadership & Team Management

· Lead, coach, and inspire food and beverage teams

· Support training, onboarding, and ongoing development of staff

· Drive a positive team culture aligned with SEG values

Customer Experience

· Champion exceptional customer service standards across all events

· Build strong relationships with clients to encourage repeat business

· Provide feedback and direction to teams to continuously improve service delivery

Financial & Operational Control

· Manage stock control, ordering, and monthly stocktakes

· Oversee cash handling processes and event reconciliation

· Monitor labour costs and contribute to achieving financial targets





· Manage wastage control and reporting

Compliance & Risk Management

· Ensure adherence to OH&S;, food safety, and RSA requirements

· Monitor compliance with company policies and legislative obligations

· Maintain incident reporting and audit documentation

· Ensure venues operate within liquor licence requirements

Venue Presentation

· Maintain high standards of cleanliness, maintenance, and presentation

· Ensure all staff are professionally presented at all times

· Safeguard company assets and manage inventory

About You

You are a proactive and organised leader with a passion for hospitality and events. You bring:

- Proven experience in an operations or duty management role within hospitality or events

- Strong leadership and team development skills

- Excellent communication and stakeholder management abilities

- Ability to work in a fast-paced, dynamic environment

- Strong attention to detail and organisational skills

- Sound understanding of financial controls and stock management

- Knowledge of liquor licensing, RSA, and food safety requirements

Previous experience as Operations Manager or Venue Manager role within a high-end boutique catering and events company or venue will be considered a distinct advantage.

What's on offer!

Base Salary range $80,000 to $95,000

Career progression

Work with an experienced passionate team!

This is a full-time position, working across a 7-day roster including day shifts, evenings and weekends depending on business requirements.

📌 Operations Manager – Events & Hospitality (Melbourne)
🏢 Showtime Event Group
📍 Melbourne