About the role

Coordinate an allocated participant caseload and the delivery of agreed supports. Work with participants, support workers and external professionals to organise services, monitor safety and resolve participant issues. Maintain continuity during transitions and discharge arrangements and keep your participants' records accurate and up to date.

Key responsibilities

- Manage an allocated caseload, review goals, support needs, preferences and agreed service arrangements with participants and their representatives
- Coordinate agreed supports with scheduling staff, support workers and relevant providers, checking that service arrangements reflect participant plans and approved resources
- Communicate with support coordinators, guardians, hospitals and allied health professionals, respecting consent and authority, and attend multidisciplinary team meetings
- Organise service arrangements for admissions, transfers and discharges with participants, authorised representatives and clinical teams
- Review risk information and incident reports for your caseload, take immediate action to protect safety and notify management promptly
- Monitor day-to-day delivery against participant plans, service agreements and organisational standards
- Provide practical guidance to support workers assisting your allocated participants, explaining participant goals, preferences and support plans
- Listen to concerns and feedback, clarify issues and resolve routine matters within policy and delegation
- Keep documents for your allocated participants accurate and up to date, including support plans, contact details and incident records
- Respect choice, cultural needs, privacy and professional boundaries, follow safety procedures and maintain required clearances

About you





- Demonstrated ability to coordinate participant cases, service arrangements, transitions and follow-up actions in disability or community services
- Sound knowledge of person-centred practice, safeguarding, incident processes, privacy and relevant NDIS requirements
- Clear written and verbal communication, skilled judgement, problem-solving and the ability to guide support workers under general direction
- Ability to organise competing priorities, maintain accurate records and use service management and office software
- Valid Australian work rights; satisfactory NDIS Worker Screening clearance and National Police Clearance in accordance with organisational requirements
- Working with Children Check where required for the work; current driver's licence where driving is required
- Completion of required NDIS induction and role-specific training; maintain other licences, clearances and applicable vaccination evidence required for the role
- Ability to undertake office-based coordination, attend participant locations and meetings, and use workplace technology, with reasonable adjustments where required
- Highly regarded: Previous experience in nursing, aged care, or care coordination, particularly in managing complex care needs, coordinating multidisciplinary teams and overseeing service delivery.

About us At Topaz Care Pty Ltd T/A Happy Healthy Care, we aim to provide exceptional, high-quality support services to individuals living with disabilities. We value human rights and work towards promoting greater choice, empowerment and respect for our participants and their families. Our team is committed to providing individualized support, ensuring each participant receives high-quality care that is person-centered, dignified and supportive of their individual goals and preferences.

📌 Participant Services Coordinator (Perth)
🏢 Topaz Care
📍 Perth