At Zeekr Sydney City, we're leading the future of electric mobility with innovative, sustainable vehicles and exceptional customer experiences. As a dynamic and forward-thinking EV dealership, we pride ourselves on our cutting-edge technology, passionate team, and commitment to making electric driving accessible to all. What sets us apart is our people-first culture, collaborative environment, and dedication to excellence—making us not just a outstanding place to work, but a leader in the EV revolution.

About Us

At Zeekr Sydney City, we're leading the future of electric mobility with innovative, sustainable vehicles and exceptional customer experiences. As a dynamic and forward-thinking EV dealership, we pride ourselves on our cutting-edge technology, passionate team, and commitment to making electric driving accessible to all. What sets us apart is our people-first culture, collaborative environment, and dedication to excellence—making us not just a great place to work, but a leader in the EV revolution.

Position Overview

We are seeking an organised, detail-oriented and proactive Warranty & Aftersales Administrator to join our growing Zeekr Aftersales team.

The position is responsible for coordinating manufacturer warranty claims, maintaining accurate service records and providing general administrative support to the Service Manager and workshop team.

The successful candidate will play an important role in ensuring warranty claims are processed accurately and efficiently, administrative tasks are completed promptly and outstanding matters are followed through to resolution.





The role may also involve assisting with communication and reporting between our Australian operations and overseas manufacturer representatives. Mandarin language skills would be advantageous but are not essential.

Key Responsibilities

1. Warranty Administration

- Prepare, process and submit manufacturer warranty claims in accordance with Zeekr warranty policies and procedures.
- Review Repair Orders (ROs) to ensure warranty repairs are accurately documented.
- Verify labour operations, parts usage, repair descriptions and supporting documentation.
- Monitor outstanding warranty claims and follow up pending approvals, rejected claims and requests for additional information.
- Investigate claim discrepancies and coordinate corrections or resubmissions.
- Maintain accurate records of warranty submissions, approvals, payments and outstanding claims.
- Liaise with technicians, Service Advisors and the Service Manager to resolve incomplete warranty documentation.
- Assist with warranty audits, reporting and financial reconciliation.

2. Aftersales & Service Administration

- Provide general administrative support to the Service Manager and wider Aftersales team.
- Assist with preparing, maintaining and processing Repair Orders.
- Support job costing, RO closure and warranty documentation where required.
- Assist with customer service bookings, enquiries and administrative correspondence.




- Maintain accurate service records, electronic filing systems and internal reporting.
- Liaise with Parts, Service and Accounts regarding outstanding administrative matters.
- Assist with monitoring outstanding vehicle repairs, warranty matters and technical cases.
- Support improvements to aftersales administration processes and workflow efficiency.

3. Manufacturer Communication & Reporting

- Assist with communication between the Aftersales department and manufacturer representatives.
- Support the preparation of operational updates, warranty reports and other information requested by management.
- Follow up outstanding manufacturer requests, approvals and administrative matters.
- Assist with coordinating information relating to technical cases, parts delays and warranty matters.
- Where language skills permit, assist with Mandarin communication and translation between Australian and Chinese stakeholders.
- Ensure relevant correspondence and outstanding matters are accurately recorded and followed through to completion.

4. Reporting & Coordination

- Maintain accurate registers of outstanding warranty claims and manufacturer correspondence.
- Assist with preparing regular aftersales operational reports.
- Track outstanding matters requiring manufacturer assistance or approval.
- Support the Service Manager with compiling operational and performance information.
- Identify overdue claims, incomplete documentation and administrative bottlenecks.
- Undertake other reasonable administrative duties as required.

Skills & Experience

Essential Requirements

- Strong organisational skills and attention to det

📌 Warranty & Aftersales Administrator (Sydney)
🏢 Zeekr Sydney City
📍 Sydney