About the role The Service Co-ordinator plays a pivotal role in keeping GEN's renewable microgrid and remote power systems operating reliably, ensuring customers continue to benefit from the innovative energy solutions we deliver. Bringing together electrical engineering knowledge, service coordination and strong customer relationships, this role leads the company's service and maintenance business. The ability to translate technical issues into clear communication, coordinate effective service responses and deliver safe, efficient and commercially successful outcomes is essential to success.

Key responsibilities

- Develop and manage the company's service and maintenance business, delivery processes and customer relationships

- Act as the first point of contact for service calls, assessing customer requirements and coordinating timely support and follow-up

- Lead and coordinate the service and maintenance team (in co-ordination with the Operations Manager) to meet planned maintenance requirements and respond to customer issues

- Coordinate service and maintenance job procurement and work scheduling

- Manage service and maintenance budgets and costs to achieve business profit objectives while ensuring client satisfaction

- Plan the use of materials, labour, tools, plant and equipment,



maintaining appropriate spare parts availability while minimising inventory holding costs

- Manage service vehicles and staff movements to and from remote sites

- Monitor remote power systems, coordinate responses to faults and performance issues, and provide explicit reporting to customers and management

- Maintain regular customer communication, explaining technical issues, service priorities and progress in a clear and practical manner

- Work closely with the engineering team and equipment suppliers to coordinate technical support and resolve service issues

About you

- Bachelor's degree in Electrical Engineering

- C Class Drivers License

- Ability to read and interpret electrical drawings and technical documentation

- Strong written and verbal communication skills, including the ability to explain technical issues clearly to customers and coordinate effectively with technicians, engineers and suppliers

- Excellent interpersonal skills

- Good knowledge of business processes

- High organisational and time management skills

- MS – Project, Excel, Word

- Ability to compile and deliver reports

- Desirable: Worksite qualifications such as construction white card, working from heights

📌 Power Systems Service Co-ordinator (Darwin)
🏢 Generators and Off-Grid Energy
📍 Darwin