About Us

GCM Australia is the authorised national distributor of Trimble technology across Australia's geospatial, construction, and mining sectors. We deliver innovative hardware and software solutions designed to improve accuracy, efficiency, and profitability for our customers.

Our portfolio supports surveying, civil construction, infrastructure, and mining operations, spanning machine control, site positioning, precision surveying equipment, GIS technology and enterprise management software. By combining advanced technology with deep industry expertise, GCM Australia helps organisations optimise performance and achieve better project outcomes.

About the role

As a member of the GCM Australia team, you will provide technical support and training to customers using Trimble civil surveying technology and software across the civil construction industry.

This is a practical customer-facing role supporting surveyors, engineers, site supervisors and construction teams with the technology they rely on to set out, measure, manage and deliver civil works.

The role will primarily provide phone, email and remote technical support, together with customer training and troubleshooting. You will also spend time on construction sites assisting customers with system setup, workflows, commissioning, training and technical issues.

The technology supported will include Trimble GNSS positioning systems, robotic total stations, field controllers, site positioning systems and associated Trimble construction software. GCM Australia's current offering specifically includes Trimble Siteworks, Trimble WorksManager and Trimble Business Center alongside its broader construction technology portfolio.

Day to day, the role will involve:





- Providing technical support to GCM customers using Trimble civil construction survey technology
- Troubleshooting GNSS, robotic total station, field controller and software issues
- Assisting customers with construction surveying workflows including site setup, set-out, measurement and data management
- Supporting customers with the transfer and use of construction data between the office and field
- Providing remote and in office customer training
- Working closely with GCM sales, service and technical teams to resolve customer issues
- Assisting with the setup and commissioning of new systems
- Helping customers get more effective use from their existing Trimble technology
- Supporting customers on civil construction sites when more hands-on technical assistance is required
- Maintaining a strong working knowledge of current Trimble construction technology and software

About you We are looking for someone who understands surveying technology and enjoys solving practical problems and working directly with customers.

Experience in civil construction surveying, engineering surveying or a similar technical environment would be highly regarded.

Ideally, you will have:

- Experience with civil or engineering surveying
- Practical experience using GNSS and/or robotic total stations




- Experience with Trimble positioning equipment is highly desirable
- Experience with Trimble Siteworks, Trimble Earthworks, Trimble Business Center or similar surveying and construction software would be advantageous
- An understanding of civil construction projects, site set-out and construction surveying workflows
- Strong technical problem-solving skills
- Strong communication and customer service skills
- The ability to work autonomously while also working closely with sales, service and technical teams
- The ability to quickly learn new hardware, software and workflows
- A willingness to travel to customer sites to provide technical support and training

What we offer We are a long-established company made up of people with widely varying skill sets, interests and cultural backgrounds - what we share is pride in what we do and a genuine respect for each other. In addition to a competitive base salary and performance-based incentives, you'll be joining a friendly, professional organisation that offers a range of employee benefits including:

- A company vehicle and fuel card to support your day-to-day travel
- Two extra paid leave days per year
- Employee Assistance Program (EAP) - complementary confidential sessions in counselling, wellbeing coaching, financial coaching and much, much more!
- Ongoing training and opportunities for career advancement
- Long-term career prospects with potential for international relocation and diversification within our group of companies
- Opportunity to work with cutting-edge technologies

To apply, please submit your current CV and a short cover letter detailing your interest in the role. We look forward to hearing from you.

📌 Product Support Representative - Civil Survey (Osborne Park)
🏢 GCM Australia
📍 Osborne Park