Vocus Group in Melbourne is seeking a Customer Advocacy Specialist to manage a portfolio of hardship customers, delivering empathetic, compliant support within a highly regulated workplace. You will handle inbound and outbound calls and emails, onboarding referrals, and offering tailored payment arrangements and hardship options in line with regulatory frameworks.
This role values trauma-informed conversations, detailed documentation, and collaboration within a high-accountability team to make
📌 Hardship Customer Advocate (Melbourne)
🏢 Vocus Navy
📍 Melbourne
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