Fraud Scams Officer | Major Australian Bank | $45/hr + Super Parramatta, Sydney NSW | Contract Opportunity | 9 November Start

The Opportunity Kennedy Reid is partnering with one of Australia's leading financial institutions to recruit multiple Fraud & Scams Officers for an urgent November intake.

This is an excellent opportunity to join a well-established banking contact centre, supporting customers who have experienced or may be at risk of fraudulent activity, scams or unauthorised transactions.

We are looking for customer-focused professionals who can demonstrate empathy, strong problem-solving skills and the ability to remain calm when dealing with sensitive and potentially distressing situations.

Qualifications: Previous experience in banking, financial services, fraud prevention, disputes, collections, hardship or high-volume contact centres is strongly encouraged to apply.

What's on Offer?

- $45 per hour + superannuation (subject to final confirmation)
- Casual Contract opportunity with a major Australian bank
- Structured onboarding and training
- Exposure to fraud prevention, financial crime and banking operations
- Supportive, team-based contact centre environment




- Opportunity to develop specialist banking and financial crime experience

Role: Fraud & Scams Officer, you will be responsible for supporting customers who have concerns about suspicious transactions, scams or potential fraudulent activity.

Responsibilities include handling inbound customer enquiries, providing empathetic support, gathering information, escalating suspicious activity, explaining processes, maintaining records and following policies.

About You: Experience in high-volume customer service, strong communication and problem-solving skills, ability to handle distressed customers, attention to detail, and the ability to follow structured procedures.

Direct fraud experience is advantageous but not essential. We welcome applicants with strong transferable skills.

Availability: This is an urgent recruitment process; Interviews expected mid-October and commencement in November. Applicants must be available to commence on 9 November, including notice where applicable.

Apply now with an updated resume to be considered for this prospect. Equal employment opportunities are welcomed.

📌 Fraud & Scams Contact Centre Officers - Multiple Positions (Sydney)
🏢 Kennedy Reid Pty
📍 Sydney