Senior Manager – Operations | Contract Logistics (3PL)

Are you a warehouse operations leader who enjoys being on the floor, developing people and fixing problems at the source?

Our client, an established logistics services provider, is expanding its operations and has created a new Senior Manager – Operations position to lead the day-to-day operations of a dedicated 3PL warehouse account in Melbourne’s west.

The site has approximately 24 full time equivalent staff across morning and afternoon shifts. Reporting to the National Logistics Manager and the Warehouse Manager, you will oversee the full workflow, from receiving and inventory control through to picking, packing, e-commerce fulfilment and dispatch.

You will be expected to step in on the floor when needed. Most of your impact, however, will come from the supervisors you develop, the routines you put in place and the improvements that last.

About This Position

Are you a warehouse operations leader who enjoys being on the floor, developing people and fixing problems at the source?

Our client, an established logistics services provider, is expanding its operations and has created a new Senior Manager – Operations position to lead the day-to-day operations of a dedicated 3PL warehouse account in Melbourne’s west.

The site has approximately 24 full-time equivalent staff across morning and afternoon shifts. Reporting to the National Logistics Manager and the Warehouse Manager, you will oversee the full workflow, from receiving and inventory control through to picking, packing, e-commerce fulfilment and dispatch.

You will be expected to step in on the floor when needed. Most of your impact, however,



will come from the supervisors you develop, the routines you put in place and the improvements that last.

Position Details

- Location: Laverton North, Melbourne West
- Employment: Full-time, on-site
- Working hours: Monday to Friday, generally 7:30am to 3:30pm/4:00pm
- Salary: $110,000 – $120,000 + superannuation, negotiable for the right candidate
- Start date: ASAP

About the Company

Our client is an established logistics services provider delivering warehousing, distribution and supply chain solutions to its customers. As operations continue to grow, the business is strengthening its operational leadership to maintain service quality, develop its people and support further growth.

What does your next role look like?

Run the operation day to day

- Oversee receiving, put-away, inventory control, picking, packing, e-commerce fulfilment and dispatch.
- Deliver agreed KPIs and service levels, including DIFOT, order accuracy, inventory integrity and turnaround times.
- Plan labour and resources across the AM and PM shifts to balance operational demand, productivity and costs.
- Monitor performance through WMS, RF scanning and operational reports, and act early when issues arise.
- Contribute to operational forecasting, budgeting and performance reporting.

Lead and develop the team

- Coach and support supervisors,



team leaders and warehouse staff.
- Set clear expectations, manage performance and develop frontline leaders.
- Lead operational and safety training to build consistent capability across the team.
- Identify development needs and support succession planning.
- Create a workplace where safety, accountability and teamwork are part of daily operations.

Be the client’s main operational contact

- Manage day-to-day communication with the dedicated client account.
- Monitor service performance, raise issues early and work towards practical solutions.
- Collaborate with transport, client services and internal teams to resolve operational challenges.
- Support client meetings, audits and performance reviews.

Improve how the operation works

- Identify the root causes of recurring operational issues and implement lasting improvements.
- Use operational data to improve efficiency, accuracy and cost control.
- Maintain WHS, Chain of Responsibility (CoR) and other relevant compliance standards.
- Lead safety inspections, incident investigations and corrective actions.
- Encourage team members to contribute ideas and take ownership of improvements.

A little about you

Busy warehouses don’t faze you. On any given day, you might walk the floor with a supervisor, review performance figures and make decisions when something doesn’t go to plan.

Hitting today’s targets matters, but so does the team you build: people who can solve problems without waiting for you, and processes that stop the same issues from coming back.

That mix of hands‑on leadership and the bigger picture of service performan

📌 Senior Manager – Operations | Contract Logistics (Melbourne)
🏢 THE CAREER MEISTER
📍 Melbourne