Sales Development Representative

O’Shea Trades | Hawthorn East, Melbourne | Full-time

Love sales, building relationships and being rewarded for results? This is your opportunity to make your mark at O’Shea Trades.

Join a growing, family-owned Melbourne business that has been helping homeowners since 1978. We’re looking for a confident, motivated and driven Sales Development Representative who knows how to turn opportunities into sales and deliver an outstanding customer experience.

This is a fantastic opportunity to take ownership of a new role, help shape how it operates and grow your career with a business that’s going places.

Why join O’Shea Trades?

- Earn great money: A generous commission structure that rewards your performance and results.

- Make the role your own: Help shape a new position, bring fresh ideas and make a real impact.

- Grow your career: Develop your sales skills and progress as our business continues to expand.

- Embrace AI and technology: Use modern AI tools, call reviews and coaching to sharpen your skills and improve your results.

- Be part of a great team: Work alongside a supportive team that values communication, teamwork and getting the job done right.

- Join a growing business: Be part of an established, family-owned company with big ambitions for the future.

About O’Shea Trades

O’Shea Trades is a trusted, family-owned Melbourne business providing plumbing, electrical, roofing, drainage and renovation services to homeowners across Melbourne.

Since 1978, we’ve built our reputation on reliable service, quality workmanship and doing right by our customers.

Our vision is to make looking after your home easier by providing trusted advice, upfront pricing and quality service from start to finish.

We believe our people are our greatest asset, and we’re looking for someone who shares our drive to deliver outstanding results.

About the role

This is an outbound sales role with a transparent focus: turning unsold estimates into booked work and creating more opportunities for O’Shea Trades.





You’ll be contacting customers who have already received an estimate from us, understanding their needs, answering questions and helping them take the next step. You’ll build relationships, overcome objections and follow up consistently to maximise every opportunity.

As you settle into the role, you’ll also help generate additional business by reconnecting with past customers, identifying further work and promoting our range of home services.

This isn’t just about making calls. It’s about having quality conversations, understanding what customers need and converting opportunities into real results.

What you’ll be doing

- Making outbound calls to customers with unsold estimates and converting opportunities into booked work.

- Following up consistently and professionally to maximise conversion rates.

- Building rapport, understanding customer needs and confidently handling objections.

- Helping customers understand their options and move forward with their projects.

- Re-engaging past customers and identifying opportunities for additional plumbing, electrical, roofing, drainage and renovation work.

- Promoting our Home Partner Plan and relevant services where appropriate.

- Making outbound calls to gather customer feedback, check satisfaction and identify further ways we can help.

- Working closely with our service, installation and sales teams to coordinate next steps.

- Maintaining accurate customer records, follow-up tasks and sales activity in our CRM.

- Working towards agreed call activity, conversion and revenue targets.

- Using AI tools, call coaching and performance reviews to continually improve your sales approach.





What we’re looking for

We want someone who enjoys speaking with people, has a natural ability to build trust and is motivated by achieving results.

You’ll ideally bring

- Experience in outbound sales, telesales, business development, appointment setting or a similar customer-facing sales role.

- Confidence on the phone and the ability to build rapport quickly.

- Strong communication, listening and objection-handling skills.

- A proactive approach to following up and closing opportunities.

- A competitive mindset and a genuine desire to hit targets.

- Excellent organisation skills and attention to detail.

- The ability to take ownership, work independently and manage your own pipeline.

- A willingness to learn, accept coaching and embrace new technology.

- A customer-first attitude that reflects the O’Shea Trades brand.

Experience in the trades or home services industry is an advantage, but not essential. We’re more interested in your attitude, work ethic, communication skills and drive to succeed.

How we work at O’Shea

Our values guide the way we treat our customers and each other:

- Family First – We look after our people and our customers.

- Communication – We keep people informed and work through challenges together.

- Loyalty – We build lasting relationships and stand by our commitments.

- Teamwork – We support one another and work towards shared goals.

- Drive – We take ownership, strive for improvement and get results.

We’re looking for someone who lives these values and wants to be part of a team that takes pride in its work.

Ready to take the next step?

If you’re confident on the phone, love the challenge of sales and want an opportunity where your effort and results are recognised, we’d love to hear from you.

Join O’Shea Trades and help turn more opportunities into great outcomes for our customers and our business.

Apply now and make your mark at O’Shea Trades.

📌 Sales Development Representative (Hawthorn)
🏢 O'Shea Trades
📍 Hawthorn