Our client, based in Melbourne's Eastern suburbs, is a leading real estate company dedicated to delivering exceptional service and innovative solutions across the real estate sector. Priding themselves on their commitment to excellence, client satisfaction, and creating a workplace where talented professionals can thrive and develop their careers.

About the role

Currently seeking an experienced Operations Manager - Property to join the team in Melbourne's Eastern suburbs. This is a full time position, however shorter hours will certainly be considered, that plays a critical strategic role within our organisation. As Operations Manager, you will be responsible for overseeing the efficient day-to-day operations of their boutique real estate office, ensuring seamless coordination between departments, optimising processes, and maintaining the highest standards of service delivery. This role is integral to supporting the growth and success of the business and will have a direct impact on our operational excellence and client satisfaction.

Key responsibilities

Oversee and manage all day-to-day operational activities, ensuring efficiency and compliance with company standards

Coordinate and supervise administrative teams and support staff, providing clear direction, mentoring and performance management

Develop, implement and maintain operational policies, procedures and systems to enhance productivity and consistency

Monitor operational performance metrics and KPIs, identifying areas for improvement and implementing corrective actions

Manage budgets and control operational expenses whilst maintaining quality service delivery

Liaise with internal departments and external stakeholders to ensure smooth coordination of property-related activities and transactions

Ensure compliance with relevant property legislation, regulations and industry standards





Manage office facilities, resources and equipment to maintain a professional working environment

Implement process improvements and best practices to enhance operational efficiency and reduce costs

Support business continuity planning and risk management initiatives

What we're looking for

5+ years' experience in operations management, preferably within the real estate, property or property administration sector

Proven track record of successfully managing administrative teams and delivering operational excellence

Strong knowledge of property industry processes, regulations and compliance requirements

Excellent organisational and project management skills with the ability to manage multiple priorities simultaneously

Proficiency in property software, Microsoft Office Suite and digital systems

Strong financial acumen with experience in budget management and cost control

Excellent communication and interpersonal skills with the ability to work effectively across all levels of the organisation

Problem-solving mindset with a proactive approach to identifying and implementing improvements

High attention to detail and commitment to accuracy in administrative processes

Knowledge of real estate compliance, property transactions and administrative best practices is desirable

What we offer

Our client is committed to supporting the wellbeing and career development of their team. A generous remuneration package will be offered to the successful candidate and while this role is office based, shorter hours and flexibility will be considered for the right candidate. A collaborative work environment where your contributions are valued and a long term, positive team culture, makes this role a great career move. Ideal role for those from a strong real estate administration background and looking for a new challenge, close to home.

📌 Operations Manager (Melbourne)
🏢 Buxton Pratt Consulting
📍 Melbourne