Love cars? Great with people? Organised and technically minded?

Keep reading then.

We're looking for a Service Advisor to join our team at Sunshine West.

Eurostar Diesels is one of Melbourne's largest non-dealership Mercedes-Benz specialists. We service Mercedes-Benz Cars, SUVs, Vans and Ambulances. We are family-owned and run two contemporary workshops in Sunshine West and Hallam.

Who we're looking for

We’re searching for someone who:

- Loves cars - You are genuinely passionate about cars and how they work.
- Understands automotive repairs - You have a solid understanding of automotive repair processes and parts.
- Communicates like a pro - You're confident speaking with customers and can write professional reports, emails and quotes.
- Is great with computers - You're a fast learner of new software, quick at navigating parts catalogues and can efficiently research technical information.
- Is highly organised - You can juggle multiple tasks, prioritise when things get busy, and follow processes without letting things slip through the cracks.
- Has an eye for detail - You take pride in getting things right, whether thats in a diagnostic report, repair quote or parts order.
- Enjoys working with people - You're friendly, can easily make friends with everyone, present well and are genuinely interested in providing excellent customer service.

Previous experience in a service advisor, parts interpreter or similar automotive sales role would be highly regarded.

What You'll Be Doing





As a Service Advisor, you'll play an important role in keeping our workshop running smoothly.

Your responsibilities will include:

- Providing friendly customer service at the front counter, on the phone, via text and email.
- Building strong relationships with customers, whether they are an individual owner, or a national fleet manager.
- Liasing with techncians under vehicle hoists, to understand vehicle faults and recommended repairs.
- Writing detailed vehicle inspection and diagnostic reports.
- Using electronic parts catalogues to research and order parts.
- Preparing accurate quotes and estimates for repairs.
- Keeping customers informed throughout all stages of the service and repair process.
- Supporting our Workshop Manager and Technicians to keep the shop running like clockwork.

Why Join Eurostar?

We’re a family-owned business that takes pride in our tehnical expertise and customer service.

Here’s what you can expect:

- Weekly performance bonuses - Be rewarded for contributing to the team's success.
- Modern workshops - Enjoy a clean, professional and well-equipped automotive workspace.
- Interesting vehicles and repairs - From Mercedes-Benz passenger cars to fleets of emergency vehciles.
- A supportive team - Work alongside experienced technicians and the owners who are passionate about what they do.
- Career development - Opportunity to build your technical knowledge and take on greater responsibilites.

📌 Automotive Service Advisor (Melbourne)
🏢 Eurostar Diesels
📍 Melbourne