Business Analyst – Full-Time

Company: Australia Network Services Pty Ltd
Location: Strathfield, NSW, with work across Sydney
Salary: A$90,000–A$98,000 per annum, plus superannuation
Employment Type: Full-time
Work Arrangement: In person

Australia Network Services Pty Ltd is seeking an experienced Business Analyst to support our clients’ ICT and business systems operations across Sydney.

The successful applicant will work as part of a supportive, multidisciplinary team to analyse business requirements, improve operational processes and assist with implementing effective business and system solutions.

Skills and Experience

Successful applicants should demonstrate:

- A minimum of four years of relevant experience in business analysis, ICT systems support or business systems operations
- A relevant qualification in Information Systems, Business Information Systems, Computer Science, Information Technology or a related field
- Strong knowledge of business processes, system workflows and operational requirements
- Experience gathering, analysing and documenting business and system requirements
- Experience using Microsoft 365, Active Directory, ServiceNow, Google Workspace or similar business platforms
- Ability to prepare process documentation, user manuals, operational reports and system support materials
- Strong stakeholder communication skills and the ability to work effectively with technical and non-technical users
- Excellent analytical, organisational and problem-solving skills
- Strong attention to detail, data accuracy and continuous improvement
- Ability to work effectively both independently and as part of a team

Key Responsibilities





- Review and analyse existing business processes, ICT workflows and operational systems to identify inefficiencies and opportunities for improvement.
- Consult with internal users, clients and key stakeholders to understand business needs and translate them into transparent functional and system requirements.
- Prepare business requirements documents, workflow diagrams, process notes, user guides and system documentation.
- Collaborate with developers, IT support teams and business users to ensure requirements are clearly communicated and effectively implemented.
- Assist with system testing, user acceptance testing, issue management and the implementation of system enhancements.
- Review and improve user access processes, account management procedures, shared-drive structures, permission controls and application workflows.
- Prepare operational reports, maintain accurate system records and support data integrity across business platforms.
- Support employee onboarding and offboarding processes, staff training and system usage guidance.
- Monitor system performance, user enquiries and service requests to help maintain reliable daily operations.
- Maintain effective communication with stakeholders and provide practical solutions that improve business efficiency and system usability.

How to Apply

Please click APPLY and submit your most up-to-date CV.

Shortlisted applicants will be contacted to arrange a suitable time to discuss the position and determine whether the opportunity aligns with their qualifications, experience and background.

Apply now for the opportunity to join Australia Network Services Pty Ltd.

Pay: $90,000.00 – $98,000.00 per year

Work Location: In person

📌 Business Analyst (Strathfield)
🏢 AUSTRALIA NETWORK SERVICES
📍 Strathfield