About the role

You will be the face of the practice, welcoming patients, booking them in, taking payments, making next appointments and dealing with their enquiries. This is an actively growing practice with new systems constantly coming on board where you'll genuinely shape how we operate, not just maintain what exists.

Key responsibilities

- Manage appointments booking using HotDoc and Best Practice
- Process EFPOS payments and handle email and written correspondence, including filing of documents into medical records
- Train and supervise junior and casual reception staff
- Conduct bookkeeping, reconciliations, business reporting, Medicare/private/third-party billing and incentives
- Manage supplier relationships, cost control, and insurance/contract reviews
- Perform financial analysis to support practice growth using Cubiko
- Assist with practice accreditation processes and regulatory compliance
- Work with IT systems, liaising with consultants, and solving technical challenges independently
- Develop and refine operational workflows to enhance efficiency and patient experience
- Support HR processes including supervising and rostering junior or casual reception staff, payroll coordination, and building team capability through delegation, training, and process improvement

About you

- Proven experience in medical reception work and moderate level medical practice administration tasks (preferably general practice)
- Strong technical skills and comfort with software/IT problem-solving—able to navigate Microsoft 365 and troubleshoot independently




- Solid working knowledge of Medicare billing/claiming, private billing, and third-party processes
- Experience with Best Practice (or equivalent practice management software)
- Experience with Xero or similar accounting software
- Knowledge of HotDoc, Cubiko (preferred), and Medicare claiming workflows
- Bookkeeping experience including reconciliations and financial reporting
- Someone who thinks like an owner: cost-aware, strategic, always looking for improvements and growth opportunities
- Excellent judgment, attention to detail, and the ability to handle sensitive situations maturely
- Comfortable working autonomously while collaborating with a small senior team
- Strong multitasking ability and organizational skills
- Knowledge of GP accreditation standards and quality systems (highly desirable)
- Experience in multidisciplinary practices with allied health (highly desirable)

About us Seacliff Healthcare is an actively growing practice with new systems constantly coming on board. Our staff genuinely care about each other—this is a family atmosphere, not a corporate one. We have a light-filled workspace environment with natural finishes. We want someone who can spot opportunities to improve Seacliff Healthcare and work directly with engaged doctors who value your expertise and want your input on practice direction.

Advantages

- Real influence in shaping how the practice operates
- Strategic input valued
- Unusually warm environment with genuine team care
- Beautiful workspace environment with natural finishes
- Genuine opportunity to learn, expand and grow your career

📌 Senior Medical Receptionist / Administrator (Thirroul)
🏢 Seacliff Healthcare
📍 Thirroul