Mi-Territory – Queen Victoria Building (QVB), Sydney CBD

Full-Time | Part-Time | Casual

$35+ per hour, depending on skills and experience

Performance-Based Bonus Available

About the Role

We are looking for an experienced Senior Mobile Phone Repair Technician & Store Manager to join our team at Mi-Territory, located in the Queen Victoria Building (QVB), Sydney CBD.

This is a hands-on role combining technical repairs, customer service, retail sales and day-to-day store supervision.

The ideal candidate will have strong hands-on repair experience and technical skills, while also being confident in dealing with customers, supporting team members and assisting with the daily operation of a busy retail repair store.

Key Responsibilities

Device Repairs & Technical Support

- Diagnose and repair a wide range of smartphones, including iPhone, Samsung Galaxy and other Android devices
- Perform screen, battery, charging port, camera and other hardware repairs
- Diagnose and repair iPads and tablets, including Samsung Galaxy Tab, Lenovo and other brands
- Diagnose and repair MacBooks and Windows laptops
- Troubleshoot hardware and software issues accurately and efficiently
- Conduct thorough testing and quality checks before and after repairs
- Ensure repairs are completed to a high standard and within reasonable turnaround times

Store Supervision & Operations
- Assist with the day-to-day operation and supervision of the store
- Coordinate repair jobs and manage repair workflow and priorities
- Supervise, support and guide team members during daily operations




- Help allocate tasks and ensure jobs are completed efficiently
- Monitor repair quality and maintain excellent customer service standards
- Assist with stock control, inventory organisation and product displays
- Maintain a clean, organised and professional store environment
- Assist with opening and closing procedures when required
- Handle customer concerns and complaints professionally and work towards appropriate solutions
- Support management with general store operations and continuous improvement
- Take initiative and proactively identify tasks, issues and opportunities for improvement without constant supervision

Customer Service & Retail Sales
- Provide professional, friendly and efficient customer service
- Clearly explain device issues, repair options, pricing and estimated completion times
- Provide accurate repair quotes and recommendations
- Assist customers with mobile phone accessories and other retail products
- Identify customer needs and recommend appropriate products or services
- Help drive store sales while maintaining a genuine customer-focused approach
- Build positive relationships with customers and encourage repeat business

About You To be successful in this role, you will have:




- Minimum 2 years of hands-on mobile phone/device repair experience
- Strong experience repairing iPhones and Android smartphones
- Solid diagnostic, troubleshooting and problem-solving skills
- Experience repairing iPads and other tablets is highly regarded
- Experience repairing MacBooks and Windows laptops is highly regarded
- Previous retail, supervisory or store management experience is highly regarded
- Fluent spoken English is essential
- Excellent communication and customer service skills
- Strong teamwork and leadership skills
- Confidence dealing with customers and resolving customer concerns
- A proactive, self-motivated attitude with the ability to take initiative
- Robust organisational and time-management skills
- Reliable, punctual and responsible
- Ability to work independently and as part of a team in a busy retail environment
- Mandarin or Cantonese language skills are highly regarded

What We Offer

- $35+ per hour, depending on skills and experience
- Performance-based bonus opportunities for achieving agreed KPIs and performance targets
- Full-time, part-time or casual opportunities
- Convenient QVB Sydney CBD location
- Friendly and supportive team environment
- Hands-on role combining technical repairs, retail sales and store management
- Opportunity to take on greater responsibility and grow with the business

Please send your resume and a brief summary of your repair, retail and/or store management experience.

Email: [email protected]

Pay: From $35.00 per hour

Work Location: In person

📌 Senior Mobile Phone Repair Technician & Store Manager – Sydney CBD
🏢 Mi Territory Group
📍 Sydney