As our Senior Systems Analyst for Uniting WA, you'll lead the discovery, analysis, design and continuous improvement of business processes and digital systems that strengthen service delivery. Working closely with stakeholders and subject matter experts, you will translate operational challenges into explicit requirements and fit-for-purpose solutions, primarily across Microsoft Dynamics 365, Dataverse, Power Platform and integrated enterprise systems.

What You'll Be Doing

- Engage with subject matter experts and business stakeholders to identify problems, opportunities and solution requirements for digital initiatives.
- Lead the discovery, documentation and mapping of current and future-state business processes.
- Translate functional and non-functional requirements into user stories, use cases, process models, specifications and acceptance criteria.
- Design, implement and support integrations using APIs, connectors, middleware, ETL processes and other appropriate integration technologies.
- Support delivery through backlog refinement, solution validation, user acceptance testing, process validation and stakeholder feedback.
- Collaborate with Data & Systems, ICT and Change Management teams to ensure solutions are fit for purpose, adopted by users and aligned with organisational goals.
- Design and deliver training and support materials, while coaching stakeholders in project delivery methods and effective system adoption.

Your Impact In this role, you'll connect business needs with practical system and process improvements that help teams deliver better services. You will:

- Create clear, evidence-based requirements and delivery artefacts that enable successful digital initiatives.
- Improve business processes by identifying gaps, risks, dependencies and opportunities for change.




- Shape supportable solutions across Dynamics 365, Dataverse, Power Platform and integrated systems.
- Strengthen system adoption through stakeholder engagement, facilitation, training and user-centred validation.
- Build capability by sharing knowledge and coaching stakeholders in project and delivery practices.

What You'll Bring

- A tertiary qualification in Business Analysis, Information Systems, Business or a related field, or equivalent practical experience.
- At least five years' experience in a business analysis role, with demonstrated involvement in digital or technology projects.
- Proven ability to elicit, analyse and document business requirements, user stories, process flows, use cases and functional specifications.
- Experience analysing complex systems, processes and data to identify gaps, risks, dependencies and improvement opportunities.
- Experience designing fit-for-purpose solutions using Microsoft Dynamics 365, Dataverse and Power Platform is desirable.
- Experience evaluating and documenting integrations, data flows and system interactions using APIs, connectors, middleware or data integration technologies.
- Familiarity with agile delivery methods, product backlogs, acceptance criteria and user acceptance testing.
- Strong stakeholder engagement, workshop facilitation and communication skills, including experience working with non-technical audiences.
- Experience coordinating solution validation, training,



change readiness and system adoption activities.
- Experience in the not-for-profit, health or community services sector would be advantageous.
- A Working with Children Check, National Police Clearance and current WA C Class Driver's Licence, or willingness to obtain these where applicable.

Why work with us?

- Flexible working options, five weeks annual leave and salary packaging benefits
- Opportunity to shape digital solutions that improve service delivery and community outcomes
- Work across Microsoft Dynamics 365, Dataverse, Power Platform and integrated enterprise systems
- A supportive, collaborative Data & Systems team based in central Perth
- Purpose-driven organisation committed to making a positive impact across Western Australia

About Uniting WA At Uniting WA, our purpose is to inspire people, enliven communities and confront injustice. We support individuals and communities to be valued, connected and empowered. As a values-driven organisation, we are committed to creating an inclusive workplace where people can thrive.

Why Work for us – The Perks

- Access NFP salary packaging up to $15,900 per year + additional $2,650 meal and entertainment packaging
- 5 weeks annual leave pro rata
- $100 Health and Wellbeing benefit per year
- 2 days paid volunteer leave per year
- Ongoing training and development opportunities

Ready to Apply? Click Apply Now and submit your resume together with a brief cover letter outlining your relevant experience and interest in the role.

Applications will be reviewed as they are received.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people from diverse cultural and linguistic backgrounds.

📌 Senior Systems Analyst (Perth)
🏢 Uniting WA
📍 Perth