Category: Help Desk & IT Support (Information & Communication Technology)
About us
We are a dynamic and growing IT solutions provider dedicated to delivering top-notch services to clients across various industries. Our company culture is built on innovation, teamwork, and a passion for technology. We take pride in fostering a collaborative and energetic work setting where individual growth and achievement are celebrated. As our business continues to expand, we are seeking a Service Desk Administrator to join our dedicated team of professionals.
Position overview
As a Service Desk Administrator, you will play a critical role in delivering exceptional IT support services to our clients. You will work alongside a motivated, close-knit team and be part of a company that values continuous learning and professional growth. This role offers uncapped potential for expanding your technical skill sets and earning more based on our KPI system.
Key responsibilities
- Provide first-level technical support to clients via phone, email, and remote sessions.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document and track all support requests in our ticketing system, ensuring timely updates and resolution.
- Escalate and collaborate with senior technical staff to resolve complex issues.
- Assist in the maintenance, monitoring, and configuration of client IT systems.
- Communicate effectively with clients to ensure their needs are understood and issues are resolved promptly.
- Contribute to knowledge base articles and internal documentation for the team and clients.
Qualifications
Required:
- Experience managing Microsoft 365 environments.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Intermediate knowledge of IT systems, networks, and software.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn and adapt to new technologies and processes.
- Minimum 1+ years of IT support experience.
- Australian work authorisation required for this position.
Nice to have:
- Certificate in IT or a related field (or equivalent work/life experience).
- IT certifications (e.g., CompTIA A+, Network+, or Microsoft certifications).
Why join us
- Professional growth: We believe in continuous learning and provide opportunities for you to expand your technical skills and knowledge.
- Supportive team: Join a motivated team of IT professionals who are passionate about what they do.
- Business expansion: Be part of a company going through a controlled growth period, actively shaping the future of IT solutions.
- Great culture: We foster a positive work environment that values teamwork, collaboration, and innovation.
📌 Service Desk Administrator (Perth)
🏢 Visa Solutions Australia
📍 Perth
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