Are you a strategic aftersales leader with a proven track record of transforming workshop operations? Gilbert & Roach Newcastle is seeking a high-calibre Service Manager to spearhead our large-scale workshop operations at our premier regional facility in Hexham.
Reporting directly to the Dealer Principal, you will take full accountability for driving workshop throughput, fostering a culture of continuous process improvement, and elevating our service delivery. In this role, you will work in close partnership with the dealership leadership team to achieve our strategic objectives, aligning workshop execution with broader business growth to transform our service department into an industry-leading benchmark for customer care. Managing a substantial team, you will turn strategic efficiency goals into daily operational realities.