About Our Company:

Casual Hands is recruiting for a Cleaning Services Manager for its sister business,

Olinga Services.

Olinga Services offers industry-standard cleaning, waste, facilities and sustainability

services, as well as specialist rail industry resourcing, providing staff that are fully

trained and qualified/certified for the client and industry-specific work required.

Olinga Services also provides the equipment required, ensuring service delivery can

begin quickly and continue autonomously.

Olinga Services works closely with clients to determine how services provided can

be tailored and improved to suit their company, industry and needs.

About The Role:

The Cleaning Service Manager is responsible for the service delivery of several key

clients and management of a rapid respond specialist cleaning team that provide a

wide service map across NSW. Key responsibility includes managing cleanliness

standards as measured by audit results, overseeing the cleaning operations across

multiple contracts, receiving & coordinating after hours work requests, provide

training, implementation of cleaning procedures, ensuring the delivery of the

contracted scope of work, ad-hoc cleaning requirements and service reporting.

Reporting to the Cleaning Operations Manager and working as part of the broad

Operations team, you will have a can-do attitude to problem solving and last minutes

responding situations, as well as provide management guidance and support to

supervisors and CICs to improve service delivery standards.

Duties and Responsibilities

Key responsibilities and tasks consist of, but are not limited to:

● Lead, motivate and support a team of specialist cleaning & rapid respond

team, with a service map covering regional NSW for ad-hoc and deep clean

work.

● Take ownership of the cleaning operations, setting priorities and allocating

people and resources effectively for dedicated clients and contracts.





● Be as the main point of contact for all after hours operational requests /

incidents. Maintain accurate operational, quality and OH&S records and

provide daily handover reports to the broader management team.

● Working closely with cleaning supervisors & CIC, plan and coordinate

cleaning activities to ensure all scheduled work is completed within required

timeframes.

● Manage and supervise staff working onsite to maintain staff performance to

clients and be responsible for identifying and responding to client

expectations.

● Plan, manage and supervise periodical and deep-cleaning programs,

ensuring resources are appropriately allocated and work is delivered to

service standard.

● Conduct regular quality audits and inspections across different sites,

identifying issues and taking immediate action where required.

● Maintain and track equipment and consumable levels on site and ensure any

site expenditure is aligned with contract budgets.

● Participate in monthly client report meetings, ensuring contract KPI such as

audit scorecard and cleaning reports are delivered as per contract

requirements.

● Responding to client inquiries and resolving problems concerning contracted

service delivery and implementing required changes to meet client’s

expectations.

● Develop and provide training to team members and supervisors, building

capability and maintaining a high-performing team.

● Monitor productivity, staff hours and resource allocation to ensure services are

delivered efficiently and within allocated labour hours.





● Respond confidently and professionally to operational issues and requests or

complaints from key clients.

● Maintain standards that ensure compliance with WHS requirements, secure

work practices and company policies and procedures.

● Oversee the appropriate use of cleaning equipment, machinery, chemicals

and other operational resources.

● Identify opportunities to improve quality, productivity, safety and overall

service delivery.

● Identify opportunities to promote and expand service offerings to clients.

● Be compliant with and advocate for Work Health and Safety high standards of

practice.

● Complete and maintain Luigi Jobs profile.

● Abide by Casual Hands and Olinga Services policies and procedures.

The successful candidate must have:

● AQF Diploma degree or higher qualification in Business Management, Retail

Management or Hospitality Management.

● At least 1 year of previous experience in customer service, managing client relations

and undertaking sales activity.

● Willing and able to travel to client sites if required.

● Effective communicator and leadership skills.

● Experience with preparing and managing budget for service delivery.

● Confident in using technology and adapting to new software/applications.

● Advanced verbal and written English.

● Able to work to deadlines and competing priorities.

● High attention to detail.

● Obtain (and maintain) Working with Children and Police Checks within 2 weeks of

commencement of the role. Police check to be renewed every 5 years.

We are a highly motivated and hardworking team. The right person for the role will want to

be part of that culture and manage a close-knit team. Only successful candidates for the

next step will be contacted at the end of the advertisement period.

Pay: $80,000.00 – $95,000.00 per year

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Cleaning Services Manager (North Sydney)
🏢 Casual Hands
📍 North Sydney