About the role

We're looking for an organised administrator with strong customer service skills and the confidence to coordinate a team. Reporting to the Administration Manager, you'll support bookings, enquiries and daily staffing while keeping communication clear between Tangatours, Watersports and Tangalooma Island Resort.

Key responsibilities

- Respond professionally to email, telephone and online enquiries.
- Process bookings, amendments, cancellations and group or private charter enquiries.
- Plan daily staffing requirements around bookings, tour schedules and cruise ship arrivals.
- Coordinate and oversee staff allocations, breaks and daily priorities within agreed rosters.
- Assist with rosters, leave coverage, timesheet checks and payroll information.
- Liaise with Tangalooma Island Resort regarding bookings, guest requirements and operational changes.
- Prepare tour manifests, staffing plans, booking reports and daily handovers.
- Assist with payments, reconciliations and approved refunds.
- Support recent staff onboarding, including employee record setup, induction and training.
- Maintain accurate records and identify ways to improve administration processes.

About you

- Previous administration, reservations,



customer service or team coordination experience.
- Proficiency in email correspondence, inbox management, Microsoft Excel and Word.
- Confidence using booking systems, shared calendars and business software.
- Strong attention to detail with bookings, payments and timesheets.
- Ability to plan staffing needs and adjust priorities during busy periods.
- Clear communication, practical problem-solving skills and a qualified approach to confidential information.
- Highly regarded: Tourism, resort or cruise ship guest-service experience.
- Highly regarded: Experience with Tanda or similar workforce systems and point-of-sale software.
- Highly regarded: Experience with group bookings, private charters and payment reconciliation.
- Highly regarded: First Aid and CPR qualifications.

Pay: $60,000.00 – $65,000.00 per year

Benefits:

- Employee discount
- Employee mentoring program
- Professional development assistance

Ability to commute/relocate:

- Tangalooma QLD 4025: Reliably commute or planning to relocate before starting work (Required)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Assistant Administration Manager (Tangalooma)
🏢 Tangatours
📍 Tangalooma