Bright energy · Premium products · Strong culture · Real growth

Who are we?

L’épi is a French artisan bakery that started in Canberra 4 years ago and now has three shops. We make high-quality sourdough bread, pastries and cakes, and we proudly serve ONA Coffee in every shop.

About the role

You run the shop: its standards, its people, its vibe and its results. You make service clean, calm and full of energy so customers love coming in. You build a team culture people want to stay in. This is a hands-on role where you lead by example on the floor.

What you’ll do

- Run strong opening and closing routines so the shop is always ready.
- Lead the team daily: yesterday’s wins and challenges, today’s goals, the product focus and who’s doing what.
- Coach great customer service: greet first, make every visit warm, recover well from complaints and make sure every customer leaves the shop feeling better than when they came in.
- Keep hygiene, food safety and product quality high at all times.
- Lift team performance through training, accountability and recognition.
- Manage stock, ordering and sell-out tracking, and keep in close contact with our production kitchen.
- Own how the shop looks: cabinets, bread wall, signage and the energy of the room.
- Watch the shop’s results and find ways to improve.

Who we’re looking for

- Experience managing a café, bakery, retail or hospitality venue.




- You love people and you love standards, and you don’t compromise on either.
- You lead with kindness and understanding, and still hold the line on performance.
- You communicate clearly and build trust.
- You’re fast, organised and calm under pressure.
- You take ownership: if something is off, you fix it and follow through.

Two quick questions (to see how you think)

1. If you had one week to improve a team’s customer service, what would you do on Day 1?
2. Tell us about a time you raised standards without hurting the team’s motivation. What did you say and what did you do?

What’s in it for you?

- A consistent full-time roster.
- A team that values people and listens to their ideas.
- Real chances to grow across several areas of the business.
- Well-being therapies for you and your partner.
- Premium sourdough to take home after every shift.
- 30% team discount across all L’épi shops.
- Free coffee on shift, plus coffee training with ONA.
- L’épi Run: regular runs with the team and the community.
- Team catch-ups over food and drinks.
- A part in the many events L’épi joins across Canberra.

How to apply: Send a short intro, your resume and your answers to the two questions above. Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Perks

- Employee discount
- Free food

Work Location: In person

📌 Shop Manager | French Artisan Bakery (Kambah)
🏢 L'epi Bakery
📍 Kambah