Illawarra Heart Centre is looking for a casual and part time medical receptionist to join our busy clinic at our Wollongong and Shellharbour offices.

About you:

First and foremost, you are a people person. You are always happy to help and want to make our patients feel welcomed and comfortable in our clinics.

You are a quick learner. There is a lot of information to learn and you are ready for the challenge. You accept that there will be mistakes but are ready to learn from them and constantly evolve.

You are a team player. We have a small team of dedicated staff who all work together so well to achieve our goals. You are happy working within a small team but can be self-motivated and left to complete tasks without direction.

You pay attention to the details. You understand how important the details are and can easily spot when there is an error or an issue.

You enjoy working with digital solutions. You are ready to use various digital solutions to complete your work, and happy to learn new ones too. You can create a document, save a file, send an email, and have a basic understanding of how medical appointments work.

You have a great telephone manner. We receive many phone calls every day from various people. You will be happy and confident talking to patients, doctors, chemists, pathology, imaging, hospitals, and anyone else that is contacting the clinic.

About us:

Illawarra Heart Centre operates from both Wollongong and Shellharbour. Shifts at the clinic are allocated between both sites and all applicants will be required to work at both locations.



We operate Monday to Friday, with one Saturday clinic per month. We do not work public holidays and we close for 2-3 weeks at Christmas.

We work with Cardiologists, visiting specialist physicians, sonographers, and technicians. You will be required to effectively communicate with a range of people as part of this role.

The position:

Our shifts are generally 8:30am - 5pm, although some variation may be required according to specialist availability. General duties include:

- Greeting patients.
- Booking appointments both in person and via the phone.
- Answering phone calls.
- Creating invoices using the appropriate Medicare item number and taking payment for services as required.
- Maintaining and updating the patient and doctor database.
- Using Genie practice management software.
- Review and triage of referrals according to the practice policy.
- Follow policies and procedures set out by the practice.
- Reconciling end of day billings.
- ECG and blood pressure measurement.
- Reviewing and sending patient letters and results.
- Demonstrate a high level of attention to detail in all areas.
- Adhering to confidentiality.
- Keeping all areas of the practice organised, clean, and welcoming.

Although the training process is easier with medical reception experience, it is not completely necessary to be successful. Please send your cover letter and resume to [email protected] to be considered for this position.

Pay: $28.50 – $31.00 per hour

Expected hours: 24.0 – 38.0 per week

Work Location: In person

📌 Specialist Medical Receptionist (Shellharbour)
🏢 Illawarra heart Centre
📍 Shellharbour