Internal Sales Representative – Industrial Tools & Welding Supplies

Rocket Tools / Better Welding Supplies

Beresfield, Newcastle, Maitland & Hunter NSW

Full Time • $70,000 – $80,000 + Super

- Monday–Friday (38 hours)
- No weekends

About the Business

Rocket Tools has been a trusted supplier of quality industrial tools, welding equipment, abrasives, PPE and consumables since 1989. With three branches across the Hunter region, we have built our reputation on finding the right products, delivering them quickly, and backing it up with genuine service and product knowledge that trade customers rely on.

We are looking for someone who already understands the industrial tools and welding market — the kind of person who thrives in Tool outlets — and wants to step into a more hands‑on internal sales role with real account responsibility.

About the Role

This is a hands‑on Internal Sales Representative position for an experienced person who knows tools, , abrasives and industrial consumables. You will manage enquiries, prepare quotes, process orders and grow existing trade accounts. The role is Monday to Friday with no weekend work and regular hours.

Relevant industry experience is essential. We are specifically seeking people who have worked in tool stores, industrial distributors or trade counters and understand how trade customers buy.

Key Responsibilities

- Handle customer enquiries by phone, email and in person with confidence and product knowledge
- Prepare accurate quotes and follow up opportunities through to order
- Process orders efficiently and keep customers informed
- Build and grow relationships with existing trade and industrial accounts
- Identify opportunities to increase sales of tools, welding equipment, abrasives, PPE and consumables
- Provide practical product advice and recommend the right solutions
- Work closely with suppliers and the external sales team




- Keep accurate records in our systems and maintain high standards of customer service

About You – Relevant Experience is Essential

To be successful in this role you will have:

- Previous experience in a tool store, industrial distributor or trade counter environment
- Strong product knowledge across power tools, hand tools, welding consumables, abrasives, and PPE
- A genuine understanding of how industrial and trade customers operate
- A can‑do attitude — proactive, practical and willing to get things done
- Excellent communication skills and a confident, qualified phone manner
- Strong quoting, order processing and follow‑up skills
- The ability to work independently and as part of a small, experienced team
- Good computer skills and experience with sales or inventory systems

Tradies or people with a trade background who have moved into sales are strongly encouraged to apply. If you already know the products and have the customer-facing experience, we want to hear from you.

Industry Experience Is Essential

We are looking for someone who already understands the industrial tools, welding and consumables market. Experience selling or supplying any of the following will be highly regarded:

- Power and hand tools (Milwaukee, Makita, DeWalt, Hikoki, Festool and similar)
- Abrasive discs, cutting and grinding products
- PPE and safety equipment
- Workshop and industrial consumables

What We Offer

- Competitive salary package ($70,000 – $80,000 + super)
- Monday to Friday role with no weekend work
- Established customer base and real account responsibility
- Supportive and experienced team
- Ongoing product and supplier training
- Opportunity to grow sales and develop your career with an established, independent business

Hours

This is a 38-hour week, Monday to Friday. Store hours are approximately 7:15 am – 4:30 pm. Start and finish times can be confirmed at interview. No weekend work required.

📌 Industrial Sales (Newcastle)
🏢 Rocket tools
📍 Newcastle