Love the hearing industry and ready to take the next step in your career?

Are you the person others turn to for guidance, support and help learning the ropes?

Use your clinic experience to coach and develop Client Care teams across Neurosensory.

We’re looking for an experienced client care professional with a passion for training, coaching and developing others to join us as a Client Care Trainer, based at our Brisbane office.

This is a fantastic opportunity for someone who already understands the day-to-day workings of a hearing clinic and is ready to take their experience beyond one location. You’ll use your knowledge totrain, coach and support Client Care team members, helping them build confidence, strengthen their skills and consistently deliver an exceptional client experience.

You might currently be aSenior Client Care Representative, Client Advisor, Clinic Coordinator or experienced Client Care professional who has helped onboard new starters, coached colleagues or become the go‑to person in your clinic.

You don’t necessarily need to be an experienced professional trainer. What’s important is that you understand hearing care, enjoy developing others and know what great client service looks like.

This is apermanent full‑time position based in Brisbane, with travel to regional clinics as required.

Who are we?

Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova,



the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team

What will you be doing?

As our Client Care Trainer, you’ll play an important role in developing our Client Care teams and helping create a consistent, high-quality client experience across our clinic network.

You’ll provide expert guidance on Client Care Policies and Protocols, work collaboratively with clinic leadership, and drive continuous improvement initiatives.

Your day‑to‑day responsibilities will include:

Delivering induction and training to new Client Care team members

Coaching and mentoring Client Care team members to build confidence, capability and consistency

Supporting teams to effectively apply our Client Care policies, protocols and processes

Working closely with Senior Clinicians in Charge to strengthen Client Care performance and clinic operations

Providing practical, on‑the‑job guidance and sharing best practice across clinics

Identifying opportunities to improve processes, service delivery and the client experience





Supporting the testing and implementation of system and service improvements

Assisting clinic teams with client enquiries and operational challenges

Supporting promotional activities and client engagement initiatives

Providing guidance around invoicing practices, billing accuracy and other Client Care administration

Contributing to a positive learning culture where people feel supported to grow and develop

What do you need to be successful in this role?

Hearing industry experience will be highly regarded. We’d particularly love to hear from experienced Client Care Representatives, Client Advisors, Clinic Coordinators or similar professionals who are ready to take the next step in their career.

You’ll bring:

Experience working in hearing care, audiology or a similar clinic environment

A strong understanding of clinic operations and the client journey

Experience coaching, mentoring, onboarding or supporting colleagues

The ability to work across multiple priorities and adapt to different clinic environments

Robust communication skills and the confidence to connect with people at different levels

Excellent organisation, prioritisation and time‑management skills

Strong problem‑solving skills and sound judgement

A proactive, hands‑on approach to supporting teams

A strong customer focus and passion for delivering an exceptional client experience

A willingness to travel to clinics as required

Ability to thrive in areas of ambiguity and uncertainty

Desire for continuous improvement and professional development

If you have strong hearing industry knowledge and love sharing what you know, supporting new starters or helping your coll

📌 Client Care Trainer | Hearing Care | Brisbane
🏢 Neurosensory
📍 Brisbane