Salary: $46,000 – $65,000 per month

Position Title: Academic ProctorEmployment Type:CasualDepartment: Bridging & Preparatory StudiesLocation: PrestonAward / Agreement:Melbourne Polytechnic Academic and Professional Staff Agreement 2025(PACCT)Classification Level: Casual PACCT 3.1Hourly Rate: $40.15 per hourApplications Close: Tuesday, 3November 2026Vacancy Number: 416Position Title: Academic ProctorEmployment Type:CasualDepartment: Bridging & Preparatory StudiesLocation: PrestonAward / Agreement:Melbourne Polytechnic Academic and Professional Staff Agreement 2025(PACCT)Classification Level: Casual PACCT 3.1Hourly Rate: $40.15 per hourApplications Close: Tuesday, 3November 2026Job SummarySupport the fair, secure and compliant delivery of Pearson English language proficiency tests, ensuring examination integrity and a positive candidate experience.Why You’ll Love Working HereMelbourne Polytechnic has delivered hands‑on, future‑focused education for more than 110 years. Our people play a vital role in supporting students, industries and communities across Victoria.In this role, you’ll enjoy:Meaningful work that supports education, training, innovationand student successA supportive and collaborative team environmentFlexible work arrangements, where applicableExposure to diverse programs, systems and continuous improvement initiativesA values‑driven organisation committed to inclusion, wellbeing and qualityAbout the RoleReporting to the Coordinator Test Centre PTE, the Academic Proctor supports the fair, secure and compliant delivery of computer‑based Pearson English language proficiency tests at Melbourne Polytechnic’s Pearson Test Centre, ensuring examinations are conducted in accordance with Pearson VUE and Melbourne Polytechnic policies, procedures and testing requirements.You will coordinate candidate registration, admission, invigilation and test completion activities, maintaining examination integrity, confidentiality and appropriate testing conditions. You will also provide operational and administrative support, monitor test sessions, respond to candidate enquiries and incidents, and assist with basic technical issues affecting test delivery.As a customer‑facing representative of Melbourne Polytechnic, you will provide professional, responsive and culturally sensitive service to a high volume of internal and external clients, contributing to a positive candidate experience and the effective operation of the Pearson Test Centre.What You’ll DoInvigilate computer‑based Pearson English language proficiency examinations, supervising test sessions from candidate admission through to examination completion in accordance with prescribed testing proceduresVerify candidate identity documents, biometric records and registration details, manage candidate check‑in and check‑out procedures, and maintain secure and appropriate examination conditionsMonitor candidates through CCTV during examinations, identify potential irregularities or breaches of examination requirements,



and respond to or elevate suspected malpractice in accordance with established protocolsProvide professional, responsive and culturally sensitive customer service, assisting candidates with registration, scheduling, admission, testing enquiries and concernsOperate Pearson online testing systems and equipment, troubleshoot basic technical issues affecting registration, biometric equipment, workstations and audio‑visual systems, and elevate complex issues where requiredUndertake daily test centre administration, including opening and closing procedures, room preparation, test commencement and completion activities, and maintenance of accurate examination records and documentationPrepare and maintain test‑day records, incident reports and compliance documentation, ensuring the confidentiality, security and accuracy of candidate information and supporting Pearson VUE audits and quality reviewsApply Pearson VUE and Melbourne Polytechnic policies, procedures and security requirements, identifying and elevating examination misconduct, identity discrepancies, security incidents and other compliance concernsWork collaboratively with test centre colleagues, Melbourne Polytechnic staff and Pearson VUE stakeholders to support coordinated testing operations and consistent service deliveryContribute to improvements in test administration, candidate services and operational procedures, demonstrating initiative, adaptability and sound judgement in responding to changing service requirementsWhat You’ll BringDemonstrated experience delivering high‑quality customer service in a busy, customer‑facing environment, including managing enquiries, concerns and complaintsAbility to communicate and interact professionally, respectfully and with cultural sensitivity with clients from diverse backgroundsDemonstrated commitment to providing accurate, responsive and consistent service while maintaining a positive client experienceDemonstrated administrative skills, with the ability to accurately process information, maintain records and follow established proceduresStrong computer literacy and demonstrated ability to use a range of software applications, including Microsoft Word, Excel, Access, email and database systemsAbility to learn and operate specialised testing systems and equipment and troubleshoot basic technical issuesStrong organisational and time management skills, with the ability to prioritise competing tasks, manage multiple responsibilities and meet deadlines in a busy operational environmentDemonstrated ability to remain calm under pressure, respond promptly to unexpected issues and identify practical solutions while maintaining service standardsHigh level of accuracy,



attention to detail and adaptability when performing administrative and compliance‑related activitiesWell‑developed written and verbal communication and interpersonal skills, with the ability to provide clear information and respond effectively to enquiriesDemonstrated ability to work collaboratively with colleagues, contribute positively to team operations and maintain effective working relationships with internal and external stakeholdersAbility to exercise initiative and sound judgement while working within established procedures and responsibilitiesDemonstrated ability to follow prescribed procedures and maintain confidentiality, security and quality assurance standardsAbility to identify and respond appropriately to non‑compliance, examination irregularities and operational risksDemonstrated commitment to qualified conduct, integrity and impartiality in the delivery of servicesUnderstanding of and commitment to occupational health and safety, anti‑discrimination, inclusive workplace practices and continuous improvementQualifications & Mandatory ChecksAppointment to this position is subject to meeting the qualification requirements (where applicable) and the successful completion of all mandatory employment checks.QualificationsTo be considered for this role, applicants must hold relevant qualifications and/or equivalent experience aligned to the requirements of the role, as outlined in the Position Description.Mandatory ChecksAppointment to this position is subject to the successful completion of all mandatory employment checks.You must hold, or be eligible to obtain:A valid Victorian Working with Children Check (Employee)A National Police CheckAny other role‑specific employment, regulatory or safety checks required for the positionPlease note: The relevance and suitability of qualifications will be assessed by the hiring manager as part of the selection process. Recruitment does not provide individual pre‑assessments of qualifications prior to application.What Happens NextOur selection process may include:An interview (in person or via Microsoft Teams)Reference checksEmployment and qualification verificationWe aim to provide a respectful and timely recruitment experience for all applicants.Questions?For further information, please contact the Recruitment Team via***********@melbournepolytechnic.edu.auDiversity and InclusionMelbourne Polytechnic is an equal opportunity and child‑safe employer. We value the knowledge, skills and perspectives of Aboriginal and Torres Strait Islander peoples and strongly encourage applications from First Nations candidates. We also welcome applications from people with disability, people from culturally diverse backgrounds, women in underrepresented areas, and people of all genders, gender identities, sexual orientations and LGBTQIA+ communities.Recruitment AgenciesMelbourne Polytechnic manages all recruitment directly. We do not accept unsolicited applications from agencies unless engaged through the State Purchasing Contract and with prior written approval.#J-18808-Ljbffr

📌 Casual Academic Proctor (Melbourne)
🏢 Melbourne Polytechnic
📍 Melbourne