Support Administrator – Join Our Fast-Paced, Customer-Focused Team!
Are you a multitasker with an understanding of sales, a passion to work in a tight team providing excellent customer service?
We're looking for a proactive, detail oriented, Support Administratorto support our sales and operations teams.
Core Responsibilities:
- Prepare accurate quotes, proposals, and supporting documentation for service calls.
- Deliver exceptional customer service and support via phone and email.
- Raise and process customer orders, invoices, and purchase orders accurately and efficiently.
- Coordinate and process warranty claims from submission through to resolution.
- Maintain accurate, complete, and up-to-date customer records in the CRM system.
- Monitor and manage work in progress (WIP), ensuring timely follow-up and completion.
- Prepare monthly reports and monitor performance against key targets and service measures.
- Support quality assurance processes across internal teams and external stakeholders.
- Provide efficient and reliable administrative support to the Operations team.
- Build collaborative working relationships with relevant internal and external stakeholders.
- Effectively plan and prioritise workloads to meet deadlines and manage competing demands.
What You Bring:
- A knack for organisation and a love for getting things done
- A can do attitude focused on delivery customer satisfaction
- Strong communication skills and a customer-first mindset
- Proficiency with Microsoft Office (especially Excel and Word)
- A team-player attitude with the flexibility to jump in wherever needed
What We Offer
- Competitive salary package.
- Opportunity to lead a growing and supportive team.
- Professional development and career progression opportunities.
- Exposure to innovative vehicle technology products and solutions.
- A team-oriented and customer-focused workplace culture.
The role is available for an immediate start. If you believe you are suitably skilled, experienced, and qualified, please submit your application via Seek. For any queries regarding the advertise position please email
[email protected]
📌 Support Administrator (Midland)
🏢 Connect Source
📍 Midland