Refuge Victoria is seeking an experienced Team Leader to lead our integrated housing and recovery program supporting victim survivors as they transition from crisis accommodation into longer-term housing and recovery, as part of our new Looking Ahead Program.

This is an opportunity to combine people leadership, specialist family violence practice and program development within a service designed to provide sustained support beyond the immediate crisis response.

Fixed-term for 3.5 years.

About the role

Reporting to the Refuge Manager, you will lead a multidisciplinary team of Recovery and Housing Practitioners, an LGBTIQA+ Case Manager and a Housing and Tenancy Worker.

You will oversee day-to-day program operations, provide reflective supervision and specialist practice leadership, coordinate workloads and service responses, and support a positive, accountable and psychologically secure team culture.

You will provide oversight and consultation on complex family violence risk, safety planning, housing pathways and tenancy sustainment, while supporting trauma-informed, strengths-based and client-led recovery. You will also hold a small caseload,



keeping you connected to direct practice and the experiences of the people we support.

Working closely with housing, family violence and community partners, you will help build effective referral pathways, monitor program outcomes and service data, and use client feedback, incidents and practice reflection to strengthen service quality and continuous improvement.

About Looking Ahead Program The Looking Ahead Program is Refuge Victoria's new funded initiative integrating housing and recovery initiative. Support begins while victim survivors are living in crisis accommodation and continues as they transition into longer-term housing, with graduated outreach support provided over 18–24 months.

The program prioritises victim survivors experiencing repeated crisis presentations and complex barriers to housing, including Aboriginal and Torres Strait Islander victim survivors, culturally and linguistically diverse communities, people living with disability, temporary visa holders and LGBTIQA+ people.

📌 Team Leader – Looking Ahead Program (Melbourne)
🏢 Refuge Victoria
📍 Melbourne