- Bathurst or Mudgee location
- Provide customer focused responses to all tenant enquiries.

- Liaise with the Allocations Officer to arrange property viewings with potential tenants.

- Conduct Lease Sign-Ups.

- Conduct routine inspections.

- Ensure tenancy and property records compliance meets the organisations and regulatory standards.

- Ensure all communications are documented and all data kept up to date and recorded in relevant databases.

- Assist with collation and preparation of NCAT paperwork. Coordinate and attend stakeholder meetings, take Minutes.

- Be informed of relevant legislation and the Residential Tenancy Act.

- Maintain a working knowledge of significant developments and trends in housing support.

- Take appropriate follow-up action where tenants fail to provide required documentation for rent reviews or additional occupant requests, including drafting breach correspondence, forwarding to Leasehold Housing Officer (LHO) for issue and finalisation, and compiling evidence for NCAT applications.

- Determining and actioning tenant charges including but not limited to making decisions on non-tenant charges, issuing tenant charge letters,



communicating to the tenants and setting up payment plans as required. Follow up and manage maintenance debt.

- Manage NCAT End of Tenancy (EOT) spreadsheet and monitoring for appropriate action within 90 days of tenancy ending. Liaising and communicating with LHO that appropriate action has been taken.

- Responsible for updating occupancy records by adding or removing additional occupants once evidence has been received and approval granted by the Housing Services Team Leaders (HSTL).

- To assist LHO with Routine Inspection scheduling, print and post letters. Responsible for liaising and coordinating with LHOs.

- The Tenancy Administration Assistant (TAA) role provides valuable support and assistance to the Housing Services Team Leaders (HSTL) and Tenancy Team, ensuring the delivery of streamlined, consistent, and exceptional services to tenants and the wider community.

- Travel as required.

- Assist with Business & Safety Officer (BSO) and second person in office as required.

📌 Tenancy Administration Assistant (Bathurst)
🏢 Housing Plus
📍 Bathurst