Company: My Help Services (MY HELP PTY. LTD.)

Service Areas: South-Eastern Melbourne & Mornington Peninsula (Carrum Downs,

Langwarrin, Frankston North, Seaford, Springvale, and Ormond)

Employment Type: Casual / Part-Time / Full-Time

Reports To: Care Coordinator / Service Manager

Industry: Aged Care, Disability Support (NDIS Core Supports), and Support at Home (SAH)

Programs

About My Help Services

At My Help Services, we are a premium, registered provider committed to delivering personcentered care. We specialize in NDIS Core Supports and government-funded Support at

Home (Aged Care Classifications 1 to 8) programs across Victoria. Our philosophy is simple:

we deliver compassionate, culturally sensitive, and highly tailored support directly to our

participants' homes.

We empower seniors, individuals living with a disability, and those managing complex

medical conditions to maintain their independence, maximize their daily choice and control,

and live safely within their local communities. Due to rapid growth in our client base across

the South-Eastern suburbs, we are expanding our field team and seeking dedicated

professionals who mirror our core values of respect, integrity, and clinical safety.

Full Job Breakdown & Key Responsibilities

1. Domestic Assistance & Household Support

Your goal in this area is to maintain a clean, organized, and hygienic setting that

promotes safety and mental well-being for our clients.

- Comprehensive Home Cleaning: Perform meticulous cleaning routines, including

vacuuming, mopping, dusting, and full sanitization of high-use areas like kitchens,

bathrooms, and toilets.

- Laundry & Linen Management: Wash, hang out, fold, and iron clothes.

Responsibilities include regularly stripping and changing fresh bed linens to ensure

client comfort and hygiene.

- Meal Preparation & Nutrition: Assist with basic, nutritious meal preparation in

accordance with client dietary requirements and preferences. Help manage food

storage, check expiration dates, and maintain kitchen cleanliness.

- Errands & Shopping:



Accompany clients or independently travel to local stores for

essential grocery shopping, banking, or picking up pharmacy prescriptions.

- Hazard Identification: Actively look out for hazards around the home (e.g., clutter,

wet floors, loose rugs) to prevent slips, trips, and falls.

2. Personal Care & Individual Support

Your goal here is to provide dignified, sensitive hands-on care that respects the privacy and

individual choices of the client.

- Activities of Daily Living (ADLs): Provide respectful, hands-on assistance with

personal hygiene, including showering, bathing, oral care, grooming, shaving, and

dressing.

- Continence Management: Provide discreet and dignified assistance with toileting,

bowel care, and the changing of continence aids as outlined in the client’s care plan.

- Mobility & Transfer Support: Assist clients safely with transferring (e.g., from bed to

wheelchair, or sitting to standing) and general mobility around the home, strictly

utilizing prescribed mobility aids, slide sheets, or hoists where required.

- Medication Prompting: Assist with verbal reminders and prompting for clients to

take their pre-packaged medications (Webster-paks) on time, strictly following

organizational policy.

- Social Support & Community Engagement: Offer meaningful companionship to

reduce social isolation. Assist clients in attending local community events, medical

appointments, or social gatherings.

- Documentation & Reporting: Observe and document client well-being, mood,

physical condition, or cognitive changes using our digital care logging system.

Escalate any risks or health declines to the Care Coordinator immediately.

Requirements, Qualifications & Compliance





To ensure the highest standards of safety for our vulnerable clients, all applicants must meet

the following criteria:

- Qualifications: Certificate III/IV in Individual Support, Ageing Support, Disability, or

Community Services is highly preferred (mandatory for core Personal Care duties).

- Experience: Minimum 6–12 months of demonstrated experience in residential care,

community home care, or professional domestic cleaning is highly desirable.

(Freshers are also welcome)

- NDIS Worker Screening Check: A clear and valid NDIS Worker Screening Check (or a

willingness to clear one immediately).

- Police Check: A valid National Police Certificate cleared within the last 12 months.
- Driver’s License & Transport: A valid Australian Driver’s License, access to a

roadworthy, reliable vehicle, and comprehensive third-party car insurance. (Essential

for traveling efficiently between client residences).

- Tech Literacy: Ability to use smartphone applications to view rosters, clock in/out,

and log shift notes accurately.

- Core Competencies: Exceptional English communication skills, profound empathy, a

patient demeanor, and strict adherence to client confidentiality (Privacy Act

regulations).

What We Offer & Employee Benefits

- Competitive & Transparent Pay: Highly attractive hourly rates aligned,

superannuation.

- Work Right in Your Neighborhood: Say goodbye to long commutes! We deliberately

bundle your rosters and match you with clients across Carrum Downs, Langwarrin,

Frankston North, Seaford, Springvale, and Ormond to minimize your travel time.

- True Work-Life Flexibility: Excellent choice of morning, afternoon, or weekend shifts.

Whether you want casual top-up hours or a stable permanent part-time roster, we

work around your lifestyle.

- Unwavering Support: Gain access to continuous professional development,

specialized care training, and 24/7 support from a highly responsive, caring office

management team.

Pay: $34.00 – $42.00 per hour

Work Location: In person

📌 Domestic Assistance Professionals & Personal Care Workers (Waterford Park)
🏢 My Help
📍 Waterford Park