- Be the welcoming face of the park, providing frontline customer service and information to visitors, stakeholders, and the community.
- Support the smooth operation of park services through a diverse range of administrative, records management, and office coordination activities.
- Work with a wide range of people, including Traditional Owners, visitors, contractors, and colleagues, to deliver professional and culturally respectful services.

Affirmative measure employment
The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the Racial Discrimination Act 1975. This vacancy is only available to Aboriginal and/or Torres Strait Islander people.
If you are found suitable and offered a position, you will need to provide evidence of your eligibility for affirmative measure employment when the formal written offer is made.
For more information about affirmative measure employment, see Affirmative measure for recruiting Aboriginal and Torres Strait Islander Australians: A guide for applicants | Australian Public Service Commission.

Who we are
Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an essential part of our national identity, and visitors travel from across the country and the world to experience them. The Director of National Parks (the Director) is responsible for six national parks, the Australian National Botanic Gardens, 58 Australian Marine Parks and the Heard Island and McDonald Islands Marine Reserve established under the Environment Protection and Biodiversity Conservation Act 1999. Parks Australia is the federal park agency that supports the Director, and they are a division of the Department of Climate Change, Energy, the Environment and Water (the Department). We work to showcase these natural and cultural wonders to the world, demonstrating to all why these places are so special, and inspiring communities to become more invested in their care and future.

Kakadu National Park is a world-heritage listed site for its natural and cultural values, and one of three national parks, leased by their Aboriginal owners to the Director of National Parks, and jointly managed by Traditional Owners and Parks Australia. Parks Australia assists with ongoing management of the park’s natural and cultural heritage. In addition to ongoing management of the park’s natural and cultural heritage, this branch also manages strategic priorities for Parks Australia, managing a range of strategic planning and major capital projects across the three jointly managed parks.

The Business Management Unit is responsible for overseeing the financial, administrative, and strategic operations within the jointly managed park. As part of this team, the Reception Administration Officer is responsible for providing high-quality front-of-house customer service and administrative support to staff, visitors, stakeholders,



Traditional Owners, contractors, and community members. The position contributes to the efficient operation of Kakadu National Park by managing reception services, administrative processes, records management, and general office support.

For more information about us please visit our website.

The job
Reception and Customer Service

- Provide a professional and welcoming reception service.
- Respond to telephone, email, and face-to-face enquiries.
- Provide visitors with information regarding park services, facilities, permits, and general enquiries.
- Manage incoming and outgoing correspondence.
- Receive and direct visitors, contractors, and stakeholders.

Administrative Support

- Provide administrative support to park operations and management teams.
- Prepare routine correspondence, reports, spreadsheets, and meeting documentation.
- Maintain electronic and hard-copy filing systems in accordance with records management requirements.
- Assist with travel, accommodation, and meeting arrangements.
- Support procurement activities, including purchase orders and invoice processing.

Records and Information Management

- Maintain accurate records using approved government systems.
- Ensure documents are stored and managed in accordance with agency policies.
- Assist with data entry and information management activities.

Financial and Office Administration

- Process routine financial transactions and reconciliations.
- Monitor office supplies and coordinate purchasing activities.
- Assist with asset and inventory administration.

Stakeholder Engagement

- Develop positive working relationships with colleagues, Traditional Owners, visitors, contractors, and external stakeholders.
- Promote respectful engagement and culturally appropriate communication practices.

What you’ll gain from the experience
This role offers the prospect to build strong administrative, customer service, records management, and office coordination skills while supporting the operations of one of Australia's most iconic national parks. You will gain valuable experience working collaboratively with Traditional Owners, community members, government stakeholders, and park staff in a unique remote and culturally diverse environment.

What we are looking for
Knowledge and experience

- Demonstrated experience providing reception, customer service, and administrative support services.
- Experience preparing correspondence, reports, spreadsheets, meeting papers, and other administrative documentation.
- Experience using Microsoft Office applications, including Outlook, Word, Excel, and Teams.




- Understanding of records and information management practices and maintaining accurate filing systems.
- Experience supporting procurement, financial administration, travel coordination, or general office operations.
- Knowledge of APS administrative processes and procedures (desirable).
- Experience working in remote environments (desirable).
- Experience engaging with Indigenous communities, Traditional Owners, and diverse stakeholders (desirable).

Skills and capabilities

- Excellent customer service and interpersonal skills with a professional and welcoming approach.
- Strong written and verbal communication skills, with the ability to communicate effectively with a diverse range of stakeholders.
- Highly organised with strong attention to detail and a commitment to accuracy.
- Ability to manage competing priorities, meet deadlines, and deliver quality outcomes.
- Ability to work collaboratively as part of a team while also working independently with limited supervision.
- Demonstrated professionalism, integrity, and accountability in the workplace.
- Ability to build and maintain productive working relationships and contribute positively to team outcomes.
- Sound judgement and the ability to apply policies, procedures, and APS Values in day-to-day work.
- Commitment to respectful engagement and culturally appropriate communication practices.

Additional requirements

- hold and maintain a valid Australian motor vehicle drivers licence,
- the ability to obtain and maintain a working with children and vulnerable people check,
- wear an official uniform supplied by the department, including during field operations (as applicable), in accordance with the department’s uniform policy

Eligibility and other requirements
Citizenship - to be eligible for employment with the Department of Climate Change, Energy, the Environment and Water you must be an Australian citizen.

Security Clearance - this position requires a Baseline Vetting security clearance. You will be required to obtain and maintain a clearance at this level.

Pre-employment checks - your suitability for employment will be assessed through a pre-employment screening process. This process includes a requirement to undergo and satisfy a National Police Check, referee checks, character clearance and where required a pre-employment medical assessment, specified mandatory qualification(s) validation and a probation period.

Artificial Intelligence (AI) in recruitment
You may use AI tools to support your participation in this recruitment process, unless advised otherwise. If you use AI, you must ensure your use is transparent, authentic and truthful, and that all information reflects your own skills and experience.

The department may use AI in a limited, transparent and responsible way to support parts of this recruitment process. AI does not make decisions - all assessments and selection outcomes are made by people.

For more information, see:

- - Artificial Intelligence Transparency Statement
- AI in recruitment | Australian Public Service Commission

📌 Administration and Reception Officer (Australia)
🏢 Australian Department of Climate Change, Energy, the Environment and Water
📍 Australia