We are looking for a friendly, confident and well-presented Host/Hostess to join our front-of-house team and deliver an exceptional customer experience.
Key Responsibilities
- Customer Greeting: Warmly welcoming guests and creating a positive first impression.
- Seating Management: Managing table allocations, seating arrangements and customer flow.
- Reservations: Handling bookings, walk-ins and waiting lists efficiently.
- Customer Service: Assisting guests with enquiries, requests and special occasions.
- Guest Experience: Ensuring customers feel welcomed, comfortable and attended to throughout their visit.
- Communication: Coordinating with floor staff and management to ensure smooth service.
- Presentation: Maintaining a clean, tidy and welcoming entrance and dining area.
- Floor Support: Assisting the front-of-house team during busy periods when required.
- Customer Relations: Building positive relationships with regular guests and professionally handling customer concerns.
Requirements
- Friendly, outgoing and confident personality.
- Excellent communication and customer service skills.
- Professional appearance and presentation.
- Solid organisational and multitasking abilities.
- Ability to remain calm and efficient during busy periods.
- Reliable, punctual and team-oriented.
- Previous hospitality or customer service experience preferred.
Growth Opportunity: Opportunity to develop leadership and customer service skills, with potential progression into Floor Supervisor and Front-of-House Management roles.
Pay: $26.44 – $54.60 per hour
Expected hours: 25.0 – 45.0 per week
Benefits:
- Employee discount
- Employee mentoring program
- Free drinks
- Free food
- Professional development assistance
Ability to commute/relocate:
- Brighton-Le-Sands NSW 2216: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Must be able to confidently carry 2–3 plates at a time and have a basic understanding of floor service, including table setting, clearing tables, serving food and maintaining a clean and organised dining area.