Personnel Area: City Planning Economic Development Services

Branch: City Licences and Permits

Salary Range: Band 7 $132,572 - $144,942 AUD per annum + Superannuation (Remuneration stated is for the full-time positions)

Work type: Permanent Full-time

Location: Brisbane Square

Our Business

Brisbane City Council is Australia’s largest local government and one of the nation's most diverse and dynamic organisations Guided by Brisbane Vision 2031, Council is focused on delivering innovative, high performing services that provide exceptional value for residents, businesses and visitors while shaping Brisbane as Australia's lifestyle capital.

The City Planning and Economic Development Services Group manage development applications, provide planning and development advices, develops strategic planning policy and economic strategies. Our work supports sustainable growth, helps shape Brisbane's future and ensures the city continues to be a great place to live, work and visit.

Our Branch

City Licences and Permits is leading the transformation of how Brisbane City Council delivers licensing, permitting and application services. As a newly established branch, we're creating a modern, customer-focused and digitally enabled service that brings licences, permits and applications together into one seamless experience. By simplifying processes, improving consistency and decision-making, and embracing innovation, we're making it easier for residents, businesses and stakeholders to engage with Council while delivering better outcomes for our community and helping shape Brisbane's future.

The Role

Are you an experienced operational leader who thrives on driving performance, improving business processes and supporting teams to deliver exceptional outcomes?

As the Principal Officer, Branch Operations you will lead branch operations and coordinate key business functions to ensure efficient, consistent and customer-focused service delivery. You will work closely with senior leaders across Council, providing strategic advice, driving continuous improvement initiatives and supporting effective decision-making.

As a key member of the branch leadership team, you'll play an key role in establishing and shaping a newly formed branch, bringing people,



processes and priorities together to support its success.

This role combines people leadership, business improvement, stakeholder engagement and operational management, making it ideal for a strategic thinker who enjoys working across a broad range of priorities.

We're looking for an influential and collaborative leader who can balance strategic thinking with operational delivery.

To be successful you will have:

- enthusiasm for building and continually improving how a new branch operates, with the judgement, adaptability and initiative to create clarity, momentum and practical solutions in an evolving environment
- demonstrated leadership experience across operational delivery, business support, workforce coordination, governance or performance reporting, with the capability and motivation to bring these functions together at a branch level
- exceptional communication and stakeholder engagement skills, with the ability to influence, negotiate and build productive partnerships
- proven ability to lead, coach and develop multidisciplinary teams in a customer-focused, technical or regulatory environment
- experience implementing and embedding business improvement and change initiatives that deliver measurable outcomes including using strong business analysis capability, to develop business requirements, process maps, business cases and operational recommendations
- highly developed analytical and problem-solving skills, with the ability to interpret complex operational, regulatory and business issues
- experience working successfully in complex, politically sensitive or matrix operating environments
- a commitment to fostering a values-based culture aligned with Council's Leadership Blueprint.

Benefits of working for Council include:

- flexible working hours, and flexible arrangements
- free gym and wellness centre
- award winning superannuation fund
- generous leave provisions
- competitive salary.





Benefits of working for Council: CLICK HERE

How to apply: Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role requires a Criminal History Check.

For more information: Please contact Zoe Hare, Talent Partner on 07 3178 5***.

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 1 November 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

Council and its employees must follow the Public Sector Ethics Act 1994 (Qld) and the Code of Conduct. This means employees are expected to act with honesty, fairness, and always prioritise the public interest over personal or private gain. The Code of Conduct requires employees to openly disclose any other work they do outside of Council — including paid or unpaid employment, operating their own business or volunteering in certain circumstances — and to manage any conflicts of interest or other risks (such as fatigue) in a way that puts the public interest first. Maintaining employment outside Council does not preclude you from being considered for roles within Council.

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📌 INTERNAL ONLY - PRINCIPAL OFFICER BRANCH OPERATIONS (Brisbane)
🏢 Brisbane City Council
📍 Brisbane