Sydney (AU) – Pitt St

Full time

Salary: R39762

Accounts Receivable Analyst

The purpose of this role is to manage the collection/credit escalation process including liaising with internal/external customers as the key point of contact to resolve disputes whilst maintaining a high level of customer centricity. Also provide support to the National Credit Manager with reporting, projects and process improvement initiatives.

Responsibilities

- Liaising with internal and external customers to resolve disputes and recover aged debt for Domain and its entities.
- Maintain an effective relationship with key stakeholders ensuring financial objectives of Domain are being met.
- Act as the first escalation point to resolve disputes from internal/external customers in a manner that protects the organisation’s financial interests and maintain positive customer relations.
- Provide a high level of customer service while adhering to AR processes.
- Gather and review account information and escalate unresolved disputes from internal/external customers to provide resolution recommendations to the manager.
- Minimize bad debt write off emanating from subscription and sundry debtor billing systems by having sound collections skills.
- Ensure the compliance of all credit policies and procedures are adhered to ensure protection of revenue.
- Assist with the roll out of current products and system migrations where appropriate.
- Coordinate tracking of customer payments originating from payment queries.
- Review accounts at referral stage of collection process to external Mercantile Agent.
- Liaise between customers and Mercantile Agent on dispute resolution and negotiation of payment arrangements to minimise overdue debt and avoid bad debt write-off
- Account monitoring through our Credit Reporting bureau to elevate flagged high risk accounts
- Prepare monthly reporting on account disputes, bad debt write-offs, legal/collection performance, month end debtors and analytics on key metric performance trends including commentary.
- Identify and develop process improvements to maximise efficiencies, improved customer experience (both internal and external) whilst mitigating risk
- Maintain all process documentation ensuring any changes are communicated to key stakeholders
- Any other duties requested by the AR Manager from time to time

About You

- As the successful applicant, you will possess 5+ years’ experience in high performing AR teams. You will also possess:
- Significant experience in Collections (including legal) - 5+ years
- Working knowledge of Mercantile Agents principles
- Demonstrated customer service skills
- Working knowledge of Australian business structures
- Effective problem solver and decision maker
- Reporting and analysis Zuora/Salesforce Knowledge (not necessary but desired)
- Tertiary qualification in Finance or a related business discipline
- Previous experience with a business process outsourcing

What’sin it for you

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attractsthebest and brightest across a broad range of disciplines. We offer you generous compensation and performance-based incentives.



As well as having an outstanding working environment, other perks include extra days of annual leave, leadership development programs, Linked In Learning, Perkbox discounts and much more!

What’s Next?

We’ll give your application the thoughtful attentionit deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy! We’regenuinely excited about the chance to work together and make a meaningful impact.

Equity, Diversity and Inclusion at Domain

Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).

We are committed to providingan equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P; 500 Index, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Join Our Team as an Accounts Receivable Administrator

Are you a meticulous number‑cruncher with a knack for organisation? Do you thrive in environments where accuracy is paramount and teamwork is key? If so, we’ve got the perfect opportunity for you!

Key Responsibilities

- Recording transactions, preparing invoices, and reconciling accounts in MYOB and our job system (Procore).




- Maintaining professional collection processes and consistent follow-through.
- Serving as the guardian of precision, maintaining spotless financial records by reconciling bank accounts on a daily basis.
- Channeling customer service to ensure a smooth issuance and collections process alongside our Service team.

Requirements

- Prior accounting experience is necessary to hit the ground running.
- Excel wizards preferred – proficiency in Microsoft Office, especially Excel, is a must.
- Detail‑oriented? Check.
- Great communicator? Double‑check.
- Embrace the hustle – whether flying solo or as part of a team, you thrive in fast‑paced environments.
- Juggling multiple tasks and deadlines is your superpower – proven ability to manage both with finesse.
- Problem‑solving prowess is a must – we need someone who can tackle challenges head‑on and find innovative solutions.
- Be a process driver – take charge of streamlining procedures and ensuring efficiency by utilising and improving technology.
- We’re looking for someone with top‑notch attention to detail and stellar interpersonal skills.

Recruitment Process

We’re committed to running a fast and high‑quality recruitment process to fill this role by Wednesday 3 July. To meet this deadline, we’ll be moving quickly and applying clear screening criteria. Here’s what to expect:

- Application Screening: We’ll review all applications carefully, but only those who meet the key criteria will progress to the next stage.
- Aptitude Assessment: Shortlisted applicants will receive an e‑mail invitation to complete a quick online aptitude test. This is a core part of our process. You’ll receive a personalised strengths report, which you can use for your CV or Linked In profile – whether you’re successful or not.
- First Round Interview: Based on your test results, we’ll invite successful candidates to a first (and likely final) interview.
- Fast Decision: We’ll make hiring decisions promptly after interviews to keep things moving.

The opportunity

- Ownership of end‑to‑end Accounts Receivable, collections and credit management activities.
- Proactively manage aged debt, overdue accounts and structured collection and dunning processes.
- Engage customers by phone and email, negotiate payment outcomes and resolve disputes.
- Investigate billing discrepancies and work with internal teams to resolve customer queries.
- Prepare aged debtor reports, collection forecasts and performance reporting.
- Support month‑end and year‑end processes, including reconciliations.
- Partner with Commercial, Customer Service, Operations and Finance to improve collections and working capital performance.
- Participate in User Acceptance Testing (UAT), record issues and support resolution and retesting.
- Assist with data migration, cleansing, validation and reconciliation.
- Support process documentation, business readiness and training activities.
- Use advanced Excel to analyse receivables data, investigate variances and provide actionable insights.
- Develop and improve reports that give the business visibility

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