Our purpose, connecting to thrive and win, is what drives us, it is the reason we exist. Our priority is connecting to our partners, delivering on their objectives, and allowing their communities to thrive and win. We achieve this through our commitments to improving health and wellbeing, driving community connection, high-performing people, and robust management systems.

Aligned Leisure enriches communities and ignites connections. We enable communities to thrive through art, aquatic, fitness, health, sport, and wellbeing services. Our services are not about us. We work with our partners to deliver programs and services tailored to their unique community needs.

Aligned Leisure draws upon the unparalleled capacity of its parent company, the Richmond Football Club, to deliver initiatives reaching deeply into communities and driving positive change in health, education, gender equity and the alleviation of disadvantage.

CHILD SAFETY COMMITMENT:

Aligned Leisure is committed to the safety of children. We want all children who attend our facilities and/or are in our care to be safe, happy and empowered. We are committed to the safety, protection, participation and empowerment of all children by implementing Child Safe Standards and providing a safe and supportive environment for all children. We make sure that children are not exposed to any form of harmful conduct or abuse and each child is empowered to participate in decisions that affect them and to share any concerns they may have.

POSITION PURPOSE:

The Duty Captain will manage all facility operations during their rostered shift. They are ultimately responsible for the safety and experience of all customers.



They have the authority to make the necessary decisions to ensure the highest levels of safety and customer experience are maintained at all times.

They will take pride in operating such an key community asset and ensure that all areas are presented immaculately and maintained to the highest standards at all times.

The Duty Captain will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of aware, disciplined, relentless and united, and associated behaviours throughout the entire team.

KEY RESPONSIBILITIES:

1. Daily operation of the facility

- Conduct regular internal and external facility walkthroughs demonstrating leadership and monitoring cleanliness, presentation, service quality and safety.
- Ensure the highest levels of cleanliness and presentation at all times, especially in areas such as change rooms.
- Troubleshoot facility, plant and equipment issues as required.
- Engage approved suppliers to undertake maintenance as required, minimising downtime.
- Detailed and timely reporting of maintenance items to contract leadership and Council as appropriate.
- Liaise with user groups and service delivery staff to direct, coordinate to ensure that the facility is set up for programs as required.
- Staff leadership and supervision across the entire service delivery team.
- Ensure compliance to all shift checklists.




- Coordination of staff rosters, breaks and changes.
- Educate all staff on the shifts activities to ensure they are prepared to deliver the best possible service.
- Support staff to maximise sales opportunities for all programs and memberships.
- Assist staff to minimise wait times, especially at the front desk and on the phones.
- Ensure the facility opens on time and programs start on time.
- Transition facility management to the next Duty Captain or ready for the following day.
- Ensure all reports, checklists and procedures are completed and signed off.

2. Health and safety of all staff and customers

- Maintain an understanding of all relevant aspects of the OH&S; and Environmental Management Systems.
- Implement and monitor compliance to policies and procedures.
- Implement and documents hazard and environment inspections, risk assessments, risk controls and corrective actions.
- Ensure health and safety is discussed with all staff, on every shift.
- Oversee the evacuation the facility in accordance with procedures as required.
- Act as Chief Warden for the facility.
- Investigate all incidents and implement actions to prevent reoccurrence, maintaining written records.
- Risk-assess work instructions to identify any hazards and take action to rectify any identified risks.
- Ensure the dissemination of OH&S;, Risk and Environment information to staff relevant to their roles and responsibilities.
- Facilitate and monitor rehabilitation of injured workers as per their return-to-work plan.
- Ensure all employees and contractors are inducted and receive regular training as required.

3. Customer complaint and dis

📌 Duty Captain (Melbourne)
🏢 Aligned Leisure
📍 Melbourne