Position: IT Desktop Support
Location: Toowoomba Head Office – 400 Ruthven St, Toowoomba QLD 4350
Salary: AUD 6000 Per Month
Job Type: Onsite | Monday to Friday
Background Verification: Standard BGV check applicable
Start Date: At the earliest / ASAP

Contract type: B2B Freelance

Job Summary:

We are looking for an experienced IT Desktop / End User Support Engineer to provide technical assistance to our users. The role involves troubleshooting hardware, software, and network-related issues, ensuring smooth day-to-day IT operations, and delivering excellent customer service.

Key Responsibilities:

- Provide first and second-level technical support for desktops, laptops, printers, and other peripherals.
- Install, configure, and maintain operating systems, applications, and software updates.
- Troubleshoot hardware, software, and network issues for end users.
- Support Microsoft Office 365, email clients, and collaboration tools.
- Manage user accounts, access rights, and passwords in Active Directory.
- Provide support for remote users via VPN and remote desktop tools.
- Escalate complex technical issues to higher-level support when necessary.
- Maintain IT asset inventory and ensure compliance with company policies.
- Document incidents, resolutions, and user guides in the IT knowledge base.
- Assist with IT projects, upgrades, and rollouts as required.





Requirements:

- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
- Proven experience in desktop/end-user support or helpdesk roles.
- Strong knowledge of Windows OS, Microsoft Office Suite, and common business applications.
- Familiarity with Active Directory, Office 365, and basic networking (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., ServiceNow, JIRA, or similar).
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Customer-oriented mindset with strong attention to detail.

Preferred Skills:

- IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.

Job Types: Full time, Contract

Pay: $6,000.00 per month

Ability to commute/relocate:

- Toowoomba QLD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- What is your notice period if selected?
- Are you comfortable with Salary and Location ?
- What is your Visa status & Nationality ?
- What is your notice period if selected ?

Experience:

- Desktop support: 3 years (Required)

Work Authorisation:

- Australia (Required)

Location:

- Toowoomba QLD (Preferred)

Work Location: In person

📌 IT Desktop Support Engineer (Toowoomba)
🏢 Allied Digital service
📍 Toowoomba