Bendigo Bank is seeking a Case Manager, Internal Dispute Resolution (IDR) to independently investigate and resolve complaints while balancing customer and business needs. You will work with internal stakeholders to ensure fair, timely outcomes in line with RG271 and BCoP guidelines.
The role offers a hybrid work model with adaptable options and a permanent full-time position based in our head office locations across Australia. You will coach colleagues and help improve the customer journey.
📌 IDR Case Manager — Drive Fair Outcomes (Greater Bendigo City)
🏢 Bendigobank
📍 Greater Bendigo City
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