Head of Business Operations and School Crossings

We are seeking a motivated and experienced leader to join our City Safety and Health Department, with a strong focus on developing people, driving continuous improvement and delivering effective operational outcomes.

Working within a diverse regulatory environment encompassing community laws, compliance, infringements and enforcement, this role provides leadership across key business operations and support functions that contribute to the effective delivery of services to our community.

Reporting to the Manager City Safety and Health, you will lead and support team leaders and their teams, fostering a positive and accountable team culture, building capability and identifying opportunities to strengthen systems, processes and service delivery.

This role offers an opportunity to make a meaningful contribution by leading change, improving ways of working and working collaboratively with stakeholders to achieve sustainable improvements across the department.

Key responsibilities include:

Lead, coach and develop teams, building capability, strengthening accountability and fostering a positive and high-performing culture.

Identify and drive continuous improvement initiatives to enhance business systems, processes and operational effectiveness.

Provide leadership and oversight across business operations, including the School Crossing Program and functions supporting regulatory, compliance and enforcement services.

Lead and support change initiatives, engaging teams and stakeholders to implement practical and sustainable improvements.

Strengthen operational planning, governance, financial management and reporting to support effective service delivery.





Build team-oriented relationships across the department and organisation to address challenges and achieve shared outcomes.

This is a full-time permanent role based at Knox Civic Centre. We support flexible working arrangements while ensuring the operational needs of the role are met.

This is a Band 7classified role. Remuneration will be $115,162 to $129,157(depending on experience) plus superannuation in accordance with the Superannuation Guarantee.

About the role

We are seeking a motivated and experienced leader to join our City Safety and Health Department, with a strong focus on developing people, driving continuous improvement and delivering effective operational outcomes.

Working within a diverse regulatory environment encompassing community laws, compliance, infringements and enforcement, this role provides leadership across key business operations and support functions that contribute to the effective delivery of services to our community.

Reporting to the Manager City Safety and Health, you will lead and support team leaders and their teams, fostering a positive and accountable team culture, building capability and identifying opportunities to strengthen systems, processes and service delivery.

This role offers an opportunity to make a meaningful contribution by leading change,



improving ways of working and working collaboratively with stakeholders to achieve sustainable improvements across the department.

Key responsibilities include:

- Lead, coach and develop teams, building capability, strengthening accountability and fostering a positive and high-performing culture.

- Identify and drive continuous improvement initiatives to enhance business systems, processes and operational effectiveness.

- Provide leadership and oversight across business operations, including the School Crossing Program and functions supporting regulatory, compliance and enforcement services.

- Lead and support change initiatives, engaging teams and stakeholders to implement practical and sustainable improvements.

- Strengthen operational planning, governance, financial management and reporting to support effective service delivery.

- Build collaborative relationships across the department and organisation to address challenges and achieve shared outcomes.

This is a full-time permanent role based at Knox Civic Centre. We support flexible working arrangements while ensuring the operational needs of the role are met.

This is a Band 7classified role. Remuneration will be $115,162 to $129,157(depending on experience) plus superannuation in accordance with the Superannuation Guarantee.

What you will bring to this role

The key selection criteria for this role are:

- Demonstrated people leadership experience, with the ability to develop capability, manage performance and foster an accountable, collaborative and high-performing team culture.

- Proven experience leading change and continuous improvement initiatives, with the ability to identify o

📌 Head of Business Operations and School Crossings (Melbourne)
🏢 Knox City Council
📍 Melbourne