About the Role

We are seeking a Community Services Casual to provide excellent customer service at community facilities and activities, including the Mossman Administration Building, Mossman Pool and Caravan Park, Douglas Libraries and the Port Douglas Markets. This position will also provide broad based operational support services to the Community Services unit.

Position Objectives

Duties and responsibilities include but are not limited to:

- Undertake specified relieving duties of other positions within the Community Services team on an “as required” basis.
- Provide quality customer service at all times.
- Assist in reception duties including bookings, cash handling and reconciliation.
- Provide precise, prompt, and suitable guidance and support to customers.
- Ensure all documentation is completed accurately and in a timely manner to ensure effective delivery of service.
- Ensure all corporate information is captured within Council's business systems adhering to recordkeeping policies and procedures.

Full position details, including required qualifications and key responsibilities and duties for the role are outlined in the attached position description.

About You

Our ideal candidate will have:

- Possession of a Working with Children Check (blue card) or ability to obtain prior to commencement of employment.
- Current Queensland driver’s licence.
- Working knowledge of the Microsoft Office Suite.
- Demonstrated experience in a customer service environment.
- Experience in undertaking administrative activities, including recordkeeping.




- Good oral and written communication skills.
- Demonstrated ability to carry out delegated tasks to a high standard delivering timely and accurate outcomes.
- Ability to work under pressure, effectively managing multiple tasks.
- Demonstrated ability to use initiative to resolve complex task providing timely and accurate responses.

What we can offer you

- A competitive remuneration salary with 12% superannuation.
- Casual loading will apply.
- Employee Assistance Program.
- Employee health and wellbeing initiatives.
- Ongoing training and development opportunities.
- Active social club.

Pre-Employment Assessment

Following the selection of the preferred candidate, Council will require a number of further checks including reference checks, police history / criminal history checks, medical assessment and drug and alcohol test.

Employment Eligibility

To apply you must be a Permanent resident of Australia, Australian Citizen, Recent Zealand Citizen or hold the appropriate visa to work in Australia.

Privacy Information

Douglas Shire Council is collecting your personal information in accordance with the Information Privacy Act for the purpose of assessing your skills and experience against the position requirements. The information you provide in your application will only be used by authorised Council Officers, including People and Culture and the relevant selection panel members. Your information will not be given to any other person or agency unless you have given us permission, or we are required by law.

📌 Community Services Casual (Douglas Shire)
🏢 Shire of Douglas
📍 Douglas Shire